Missing return (apparently)awaiting refund

julie2710
julie2710 Posts: 1,381 Forumite
in Ebay, auctions, car boot sales, post & parcels
I have a question on behalf of a friend.

They purchased an item just prior to Christmas for £70 (pc tablet 7 inch) on eBay. When it was used it was faulty. They contacted the seller on numerous occasions to say it was faulty and wanted a refund. The seller eventually responded saying that if the item was returned they would refund.

The item was returned via Royal Mail tracked, registered, special delivery. My friend heard nothing from the seller so contacted Royal Mail with the tracking number. They confirmed the time of delivery and a signature. They provided a copy of the signature. When my friend then contacted the seller again they eventually got a response to say that they have not received it. Royal Mail said they would look into it but eventually said they had a signature so no liability.

They have tried contacting the seller again but had in response. They are now over the 45 days for an eBay dispute now and eBay have suggested contacting the police which we are thinking probably won't help.

Any ideas as to what can be done?

Thank you:o
MBNA [STRIKE]£2,029[/STRIKE] £1,145 Virgin [STRIKE]£8,712[/STRIKE] £7,957 Sainsbury [STRIKE]£6,870[/STRIKE] £5,575 M&S [STRIKE]£10,016[/STRIKE] £9,690 Barclaycard [STRIKE]£11,951[/STRIKE] £11,628 CTC [STRIKE]£7,629[/STRIKE] £6,789 Mortgage £[STRIKE]182,828[/STRIKE] £171,670
LBM Dec12 excl mort 47,207/42,784 Dec13
Excl mortg and CTC 39,578/35,995 Dec13
Incl mortg 230,035/214,454 Dec13
Extra payment a week:this week £0 / YTD£1,457.55

Comments

  • techspec
    techspec Posts: 4,464 Forumite
    Not sure - but contacting Ebay/Paypal would have been a better idea than contacting Royal Mail.
  • julie2710
    julie2710 Posts: 1,381 Forumite
    Have tried eBay who said go to the police. Haven't tried contacting PayPal.
    MBNA [STRIKE]£2,029[/STRIKE] £1,145 Virgin [STRIKE]£8,712[/STRIKE] £7,957 Sainsbury [STRIKE]£6,870[/STRIKE] £5,575 M&S [STRIKE]£10,016[/STRIKE] £9,690 Barclaycard [STRIKE]£11,951[/STRIKE] £11,628 CTC [STRIKE]£7,629[/STRIKE] £6,789 Mortgage £[STRIKE]182,828[/STRIKE] £171,670
    LBM Dec12 excl mort 47,207/42,784 Dec13
    Excl mortg and CTC 39,578/35,995 Dec13
    Incl mortg 230,035/214,454 Dec13
    Extra payment a week:this week £0 / YTD£1,457.55
  • soolin
    soolin Posts: 72,185 Ambassador
    Photogenic Name Dropper First Post First Anniversary
    Once you have gone beyond the 45 days 'allowed' for a dispute with ebay and paypal they will not be interested at all.

    Your only chance here now is to go to small claims
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • julie2710
    julie2710 Posts: 1,381 Forumite
    I did suspect that may have been the case. Thank you for your help. My friend is going to be gutted.
    MBNA [STRIKE]£2,029[/STRIKE] £1,145 Virgin [STRIKE]£8,712[/STRIKE] £7,957 Sainsbury [STRIKE]£6,870[/STRIKE] £5,575 M&S [STRIKE]£10,016[/STRIKE] £9,690 Barclaycard [STRIKE]£11,951[/STRIKE] £11,628 CTC [STRIKE]£7,629[/STRIKE] £6,789 Mortgage £[STRIKE]182,828[/STRIKE] £171,670
    LBM Dec12 excl mort 47,207/42,784 Dec13
    Excl mortg and CTC 39,578/35,995 Dec13
    Incl mortg 230,035/214,454 Dec13
    Extra payment a week:this week £0 / YTD£1,457.55
  • theonlywayisup
    theonlywayisup Posts: 16,031 Forumite
    Name Dropper Photogenic First Post First Anniversary
    julie2710 wrote: »
    I did suspect that may have been the case. Thank you for your help. My friend is going to be gutted.

    Send a 'letter before action' giving them 7 days to refund. It will only cost you the price of the letter & recorded delivery.
  • techspec
    techspec Posts: 4,464 Forumite
    julie2710 wrote: »
    Have tried eBay who said go to the police. Haven't tried contacting PayPal.

    I meant at the time- not after the 45 days were up.

    As stated - once 45 days are up - only dealing direct and/or court can help.

    I doubt very much the police would be interested.
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