Missing return (apparently)awaiting refund
julie2710
Posts: 1,381 Forumite
I have a question on behalf of a friend.
They purchased an item just prior to Christmas for £70 (pc tablet 7 inch) on eBay. When it was used it was faulty. They contacted the seller on numerous occasions to say it was faulty and wanted a refund. The seller eventually responded saying that if the item was returned they would refund.
The item was returned via Royal Mail tracked, registered, special delivery. My friend heard nothing from the seller so contacted Royal Mail with the tracking number. They confirmed the time of delivery and a signature. They provided a copy of the signature. When my friend then contacted the seller again they eventually got a response to say that they have not received it. Royal Mail said they would look into it but eventually said they had a signature so no liability.
They have tried contacting the seller again but had in response. They are now over the 45 days for an eBay dispute now and eBay have suggested contacting the police which we are thinking probably won't help.
Any ideas as to what can be done?
Thank you:o
They purchased an item just prior to Christmas for £70 (pc tablet 7 inch) on eBay. When it was used it was faulty. They contacted the seller on numerous occasions to say it was faulty and wanted a refund. The seller eventually responded saying that if the item was returned they would refund.
The item was returned via Royal Mail tracked, registered, special delivery. My friend heard nothing from the seller so contacted Royal Mail with the tracking number. They confirmed the time of delivery and a signature. They provided a copy of the signature. When my friend then contacted the seller again they eventually got a response to say that they have not received it. Royal Mail said they would look into it but eventually said they had a signature so no liability.
They have tried contacting the seller again but had in response. They are now over the 45 days for an eBay dispute now and eBay have suggested contacting the police which we are thinking probably won't help.
Any ideas as to what can be done?
Thank you:o
MBNA [STRIKE]£2,029[/STRIKE] £1,145 Virgin [STRIKE]£8,712[/STRIKE] £7,957 Sainsbury [STRIKE]£6,870[/STRIKE] £5,575 M&S [STRIKE]£10,016[/STRIKE] £9,690 Barclaycard [STRIKE]£11,951[/STRIKE] £11,628 CTC [STRIKE]£7,629[/STRIKE] £6,789 Mortgage £[STRIKE]182,828[/STRIKE] £171,670
LBM Dec12 excl mort 47,207/42,784 Dec13
Excl mortg and CTC 39,578/35,995 Dec13
Incl mortg 230,035/214,454 Dec13
Extra payment a week:this week £0 / YTD£1,457.55
LBM Dec12 excl mort 47,207/42,784 Dec13
Excl mortg and CTC 39,578/35,995 Dec13
Incl mortg 230,035/214,454 Dec13
Extra payment a week:this week £0 / YTD£1,457.55
0
Comments
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Not sure - but contacting Ebay/Paypal would have been a better idea than contacting Royal Mail.0
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Have tried eBay who said go to the police. Haven't tried contacting PayPal.MBNA [STRIKE]£2,029[/STRIKE] £1,145 Virgin [STRIKE]£8,712[/STRIKE] £7,957 Sainsbury [STRIKE]£6,870[/STRIKE] £5,575 M&S [STRIKE]£10,016[/STRIKE] £9,690 Barclaycard [STRIKE]£11,951[/STRIKE] £11,628 CTC [STRIKE]£7,629[/STRIKE] £6,789 Mortgage £[STRIKE]182,828[/STRIKE] £171,670
LBM Dec12 excl mort 47,207/42,784 Dec13
Excl mortg and CTC 39,578/35,995 Dec13
Incl mortg 230,035/214,454 Dec13
Extra payment a week:this week £0 / YTD£1,457.550 -
Once you have gone beyond the 45 days 'allowed' for a dispute with ebay and paypal they will not be interested at all.
Your only chance here now is to go to small claimsI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
I did suspect that may have been the case. Thank you for your help. My friend is going to be gutted.MBNA [STRIKE]£2,029[/STRIKE] £1,145 Virgin [STRIKE]£8,712[/STRIKE] £7,957 Sainsbury [STRIKE]£6,870[/STRIKE] £5,575 M&S [STRIKE]£10,016[/STRIKE] £9,690 Barclaycard [STRIKE]£11,951[/STRIKE] £11,628 CTC [STRIKE]£7,629[/STRIKE] £6,789 Mortgage £[STRIKE]182,828[/STRIKE] £171,670
LBM Dec12 excl mort 47,207/42,784 Dec13
Excl mortg and CTC 39,578/35,995 Dec13
Incl mortg 230,035/214,454 Dec13
Extra payment a week:this week £0 / YTD£1,457.550 -
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