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Sky Special offer never received

faye1978
faye1978 Posts: 215 Forumite
in Consumer rights
Hi,

Apologies if I have put this in the wrong thread - I received a call from Sky in November 2012 offering Movies at half price with a wireless 'thingy' free!

I called in December as I had never received it, called in January, was told it had never been ordered but the offer had finished so he would speak with a manager and call back - no call, called back today and they want me to pay for it as the offer has finished and they cannot get it through the system without me paying for it and they will then refund it.

I dont think I should have to do this - besides which - I have NO income (no job and not legible for JSA) at the moment so cannot afford to do this right now!

Would someone please let me know if and what my rights are?

Thankyou
«1

Comments

  • System
    System Posts: 178,412 Community Admin
    10,000 Posts Photogenic Name Dropper
    Not to be judgemental but if you have no job or income should you be paying for premium tv?
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Well, you failed at not being judgmental
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The world has gone mad.......................
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • minimad1970
    minimad1970 Posts: 6,167 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I don't understand the problem, they want you to pay so it can be put on the system and they will then refund you. If you can't get the £20 together for the box how will you pay the extra £8 a month for the movie channels?
  • chickywiggle
    chickywiggle Posts: 5,203 Forumite
    Part of the Furniture Photogenic Combo Breaker Xmas Saver!
    spend 1 months op on mortgage to pay for it and op double when they refund
    Well done you! We are OP'ing by £36 pm and it has knocked off just over a year off our term and £20k off interest. Definately worth it. Keep it up.

    simples.
    loves how my "I've been censored" signature has been censored. LOL. Happy Christmas. :xmastree:
  • System
    System Posts: 178,412 Community Admin
    10,000 Posts Photogenic Name Dropper
    chickywiggle wrote: »
    spend 1 months op on mortgage to pay for it and op double when they refund



    simples.


    I'm confused ;)
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • chickywiggle
    chickywiggle Posts: 5,203 Forumite
    Part of the Furniture Photogenic Combo Breaker Xmas Saver!
    goater78 wrote: »
    I'm confused ;)

    (sorry op had posted that quote on another thread earlier, didn't make that clear)
    loves how my "I've been censored" signature has been censored. LOL. Happy Christmas. :xmastree:
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Only do as they are asking if they put it in writing.
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    chickywiggle wrote: »
    spend 1 months op on mortgage to pay for it and op double when they refund



    simples.
    chickywiggle wrote: »
    (sorry op had posted that quote on another thread earlier, didn't make that clear)

    What does it mean :think:
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    arcon5 wrote: »
    What does it mean :think:

    they are overpaying(OP) £36 per month on their mortgage
    so they could use £20 of this,then make it up when refunded
    so a cost of £0 in real terms
    though this definitely falls under 1st world problem
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