MSE Blog: It didn’t leave my book in a puddle, but Yodel still bungled my delivery

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Hi all, this is a thread to discuss the MSE blog:
It didn’t leave my book in a puddle, but Yodel still bungled my delivery
"I bought a book on eBay last week. It was delivered on Friday, safe and sound, but on the way, I had a bizarre conversation with a customer service assistant that made me wonder quite what was going on..."
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It didn’t leave my book in a puddle, but Yodel still bungled my delivery
"I bought a book on eBay last week. It was delivered on Friday, safe and sound, but on the way, I had a bizarre conversation with a customer service assistant that made me wonder quite what was going on..."
Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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On Friday there had been no change with the tracking beyond when it got sorted at a hub in Birmingham. Same on Saturday. So with the birthday looming we journeyed into town and had a look in HMV. The two blu rays were 1p and £2.01 cheaper respectively so bought them there and cancelled the order with amazon who advised us to refuse delivery if they eventually appeared.
Tracking finally changed on the Tuesday to show they had took a little detour to Bristol from Birmingham (we live in Preston). The parcel finally materialised 5 days late on the Wednesday (and was sadly pushed through the letterbox so we didn't get chance to refuse the delivery and had to make our own arrangements with amazon to return it). Amazon also credited us with a free month on prime as they normally do when goods are late so actually HDNL saved us more like £6.10 when you factor that in!
MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote
1. Delivered to me in good time but package was open, (low value item still inside).
2. Delivered to me in good time but package was open - (low value item still inside).
3. Delivered whilst I was away for a few days - left in Wheelie Bin (yes - the one that the Council collect) - package was open.
4. Delivered whilst I was away for a few days - left by the front door in full view. (this one was not opened).
Called YODEL Customer Service yesterday - they said they would get back within 24 hours - what do you think?
Kurt Vonnegut
After 3 days waiting I came home (at 4pm) to the usual card stating that a delivery had been attempted at 4.45pm??
Next day came home to find the box on my balcony - I live on the 2nd floor and there is no external access so I guess the driver lobbed it up. I've no idea how he knew it was the right balcony either!!!
1. I ordered some Uggs online to replace some faulty ones. I filled out delivery instructions - leave with the butchers next door, as we live in a house converted into a flat and the downstairs door is usually locked and we don't hear them knocking. Luckily our butchers are nice and take parcels in. I try and arrange delivery to work but as it was a first order i could only deliver to billing address. Delivery day came and went. 3 days on I realised there was a tracking option so logged on. They apparently had been delivered and the 'customer' had signed for them the day before. I certainly hadn't signed for them and there was no delivery card to say they had been left with the butchers. Downstairs I went. No parcel with the butchers. I rang Yodel who said it was signed for by the customer but the signature was illegible. I explained it hadn't been and I was told it had so sort it with the original company. The original company said they would look into it and said the info they had matched what I had been told and the signature was illegible. I decided to nip to the corner store where I noticed a box with my name on. A very soggy box containing over £100 worth of Uggs. Someone had handed it in after it was found on a doorstep 2 streets away. The street name and number didn't match and they certainly weren't a butchers shop! Yodel refused to discuss and the original company put a complaint in on my behalf and refunded me £5 as goodwill.
2. Two weekends ago I ordered on the Friday a PS3 game for next day delivery - paying the additional fee. As I was due to be home and wanted it for a present on the Sunday I had delivery to home. Saturday morning we ensured the door downstairs and out flat door was open so they could get in and we could hear them come up the stairs. Delivery was for between 1 - 9pm. A day in, but my choice for next day delivery. At 5pm I checked the tracking and it apparently had been delivered 2 hours earlier and the 'customer' had signed. I went downstairs and the door was open, no parcel and no card. Yodel was closed at 1pm so I couldn't call. I rang the original supplier and told them the issue. They brought up the details and said it had been signed for by a name one letter different to mine Capty instead of Cappy, for example. I hadn't signed. So off I went knocking on doors. No one had received it. Original company couldn't do anything until Monday when Yodel reopened. After several calls to original company and Yodel - we are investigating, no we can't resend/refund, you signed for it, we're not allowed to discuss it, ring them, no ring them, etc, I tracked my parcel down myself on the Tuesday. The butchers, who are closed on Mondays - had a Yodel delivery driver walk in Saturday afternoon, thrust a parcel at them and go to leave. When he was called back and told it was for next door he said we weren't in. He was told we were and the door was open. He refused the parcel and said he was too busy to deliver it. The butcher said did it need signing for and he was told he was to busy and left! So THAT'S why it looked like my name - delivery man faked it.
No response to complaint from original company and Yodel won't deal with me as I'm not a customer. Very very shoddy. If Yodel is the delivery company I will no longer order from that company. The time, money and stress is not worth it.
You're lucky..... they did leave my books in a puddle, wrapped in cardboard packaging (Amazon) which soaked up the water, having lobbed them over a locked 6ft gate onto the middle of our patio. It had been raining heavily and persistently for several days and was still raining heavily and persistently all day the day of delivery
Fortunately, Amazon replaced without a quibble, but how I wish they'd bin Yodel altogether, I'm on tenterhooks waiting for any delivery that has been sent via Yodel
South facing (-5 deg), 30 degree pitch, no shading
2022 (offset) YTD £750.00
Maybe we should all put this note on to any purchase