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Grolier books

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  • carbonel
    carbonel Posts: 109 Forumite
    OH's daughter had all sorts of fun and games with this company. However, this is a few years ago so maybe they have got their act together since.
    I would agree with other posters...be organised and note everything so you can keep up, but don't be afraid to contact them if there's a problem.
    When we had the problems with them they backed off when we put everything in writing and copied it to our solicitors.
    Hope this helps.
  • Mandles
    Mandles Posts: 4,121 Forumite
    Well i rung them and customer care were very nice. Told me which books to send back and sending me label(best to ring for label the very day that you get them i think as may take 5 days). Seems very easy so far.
  • pipkin71
    pipkin71 Posts: 21,821 Forumite
    I've been having books from Grolier since my DD's were very young, about 8 years now, and have never had any problems in returning books.

    I ordered the disney set years ago and we still have them, as they are that nice, although the girls are more into the likes of jacqueline Wilson now.

    I've also ordered books where they've sent the free ones and a book or two on approval. If I liked them, I paid for those books but sent a letter asking that they do not send any more in with the payment, and they have been fine with that.

    Regards
    Pipkin xxxx
    There is something delicious about writing the first words of a story. You never quite know where they'll take you - Beatrix Potter
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