Dell Laptop Brought From Argos - Faulty.

Wannabe_Princess

I brought a Dell laptop from Argos 17 months ago. 8 months later it had a motherboard failure & Dell replaced it. Today the motherboard has again failed. I have spoken to Dell support and they advise that it is going to be 180 for repair as the laptop is over 12 months old.

I understand that the warranty covers me for 12 months, however seeing as the original fault occured when the laptop was 8 months old I think that this shows the laptop is not fit for purpose. It is my understanding that under the sales of goods act, items sold by retailers should last for a suitable amount of time. I feel that a 400 laptop should last more than 17 months, especially without a fault occuring after 8 months.

Dell are also advising that the replacement motherboard was a refurbished motherboard and therefore would only be expected to last for 3 months. I was not told this at the time and it is not something that I would have accepted.

Is there anything anyone can advise?

SuperHan

First - bought not brought
Second - Dell didn't mean it is expected to last 3 months, they meant it is guaranteed for 3 months minimum.

You need to go back to Argos, and they will most likely repair.

tom15387202

Wannabe_Princess wrote: »

Is there anything anyone can advise?

Don't buy Dell.