Residential Business Line

munchings-n-crunchings

Any advice please about what I can do with my home phone and broadband.

I have been mis sold a business package, and don't know what to do about this.
I am a residential customer, and whilst I know that some people may choose to have a business line, that is not the case for me. I don't work from home, neither do a run a business, I work for a small business, as an employee.
As I've gone along, I've realised some of the implications of this, one of those being that I am not protected by consumer regulations, and feel that is now putting me at an unfair disadvantage.

I verbally complained to the provider, and there was an agreement that I could be classed as a 'residential' customer, but I would still not have consumer rights, and I would still be paying exactly the same.. I also don't want there being any implication that I am, or have been running a business.
Following my verbal complaint, I sent an initial email through their online support, and another one from my email account, so that I would have a record of it, this was on the 8th Feb, and as yet I haven't received a response.
I have asked to be put back in the position I was in before the mis selling occurred.

Any other advice?

Heinz

http://www.adviceguide.org.uk/scotland/consumer_s/phones_tv_internet_and_computers_index_e/consumer_problems_with_contracts_packages_and_offers_e/product_or_service_has_been_mis_sold_to_you_tv_phones_and_internet.htm

macman

Why not name the company involved?

munchings-n-crunchings

It's Onebill Telecom.

Heinz

Oh dear.

I'd suggest a forum search to see what has been said by others (ignore all positive reports with only one post - they're almost certainly company spammers).

munchings-n-crunchings

I've had a good read of them all.

I still can't see a way of resolving.

The charge for buying out of the contract is £300 for the line, and I think another fee for the broadband. If I were classed as residential, this would now be an unfair contract term. If it were £70 - £100 I'd do it, just to get me put back to how I should be.

Munchie