advise wanted , hotel company made mistake holland

loates123

booked this hotel but cancelled within plenty of time , card still got charged and i have been speaking to andy from amsterdamhotelservices but had no luck getting money back what is my next move.

Dear Sir/Madam,

We have recieved and processed your request for cancellation. We have cancelled
the booking as shown below.
There will be no charges made to your credit card.

With kind regards,

Amsterdam Hotel Service


################################################################################
# WWW.AMSTERDAMHOTELSERVICE.COM #
################################################################################
# CONFIRMATION Booking ID: ??????????? booked on Tue, 06 Feb 2007 11:47:32 +0100 #
################################################################################
Thank you for booking in Hotel Cordial.
The reservation is now guaranteed. Nothing has been charged yet.
You pay at the hotel either with cash or with your creditcard.

Please print this confirmation and hand it over at the
reception desk when you arrive at the hotel.

Hotel Details
================================================================================
Name : Hotel Cordial
Adress : Rokin 62-64
: 1012 KW

Booking Details

jonesMUFCforever

If you booked using a credit card involve them in the request for a refund (chargeback) as it seems that you have proof that you did indeed cancel your booking.

loates123

it was a debit card

thanks anyway

now what

Voyager2002

loates123 wrote: »

it was a debit card

thanks anyway

now what

You should still contact your bank.

Otherwise (or as well), find out if the company with the money has any legal presence in England.

jonesMUFCforever

In that case ring up your bank's card services dept and ask for the disputed transactions dept.
They can do the same thing for you if you have proof that you have been debited in error.(Don't let them fob you off if they try to say can't help you as transaction happened abroad - in this case ask to speak to a supervisor or manager)

loates123

ok will let you know ill i get on

loates123

just rang halifax said they cant do anythink as it is between you and the hotel to sort out. tried to explain the above but he was having none of it


now what

saveapenny

book with cc next time

loates123

yeah will do now.
have i losted my money then?

saveapenny

unless they pay up yes...all you can do is keep phoning and e-mailing them and hope for the best. Banks will do very little.
You could also put something in writing to them and give them 14 days to reply befor takign them to the small claims
hopefully it wont come to that and you will get your money back.

How come they charged your card becuase it say just hand the confirmation in I would have thought the hotel would take the money not the booking agent.
Who took the money?

loates123

the hotel......................