does anyone else have a problem downloading insurance docs from website

blossom30

This has happened a two years running now with 2 different insurance companies whereby they send me a link in an e mail to retrieve my insurance docs but it doesnt work. I eventually have to phone them to get the docs mailed , where am I going wrong? Id be grateful for any advice . Shrewdalx

gb12345

shrewdal wrote: »

This has happened a two years running now with 2 different insurance companies whereby they send me a link in an e mail to retrieve my insurance docs but it doesnt work. I eventually have to phone them to get the docs mailed , where am I going wrong? Id be grateful for any advice . Shrewdalx

When you say it doesn't work, what exactly happens? Does the link take you to a 404 page or do you get to a page to download them and then that page doesn't let you?

macman

What file format are the docs in?. Or can't you reach the link?
'Doesn't work' tell us nothing.

libra10

If they're in the form of PDF documents you may need Adobe Acrobat reader.

VoucherMan

libra10 wrote: »

If they're in the form of PDF documents you may need Adobe Acrobat reader.

Or better still an alternative such as Foxit Reader.

I've had problems for a while with Acrobat reader both online and offline. Whenever I tried to open a doc from a link the reader 'stopped responding' and shut down.

But that's assuming it's a PDF issue...

blossom30

Sorry guys I should ve been more specific I really dont know what format the docs are the problem has always been when I try to download the docs from the co website Internet explorer8 tells me I cant download I always click on download and it reloads the page and I go round in circles. Id appreciate any advice on how to resolve this issue cheers shrewdalx

booler

I had a similar problem but I can't remember what the solution was. all I know is that I had to email the insurance company and get them to resolve it. I would advise you to do the same because many others are likely to have had the same problem.

bubblesbonbon

shrewdal wrote: »

Sorry guys I should ve been more specific I really dont know what format the docs are the problem has always been when I try to download the docs from the co website Internet explorer8 tells me I cant download I always click on download and it reloads the page and I go round in circles. Id appreciate any advice on how to resolve this issue cheers shrewdalx

Try downloading Firefox 19.0 and using it instead of IE

This latest version includes a cool PDF reader written in Javascript (assuming your docs are PDF's)

Available here

http://www.mozilla.org/en-US/firefox/new/

I've tried it on several PDF file downloads successfully

spacey2012

Most web page writers dont support Internet Explorer, it is far too easy to hack and trojan your computer, so they avoid coding for it as it is seen as insecure.
As said, Firefox, google chrome or safari are the way forward.

booler

spacey2012 wrote: »

Most web page writers dont support Internet Explorer, it is far too easy to hack and trojan your computer, so they avoid coding for it as it is seen as insecure.
As said, Firefox, google chrome or safari are the way forward.

As a "web page writer" I have to disagree with this. Web designers create pages for the mass audience most of whom still use IE. It would be folly not to develop for IE.

_Andy_

booler wrote: »

most of whom still use IE. .

um

http://www.w3schools.com/browsers/browsers_stats.asp