Is dirty "faulty"?

Whitwoo · 21 February 2013 at 4:40PM

Hi,
Today I received a rug I ordered online. It was wrapped in a thin plastic sheet which, after I had signed for it, I saw was really dirty, and was ripped in a lot of places making the rug dirty, especially on the ends.

I want to return it, so would this be classed as faulty? I do not think I should have to pay the return postage. Any thoughts? Thanks in advance.

bod1467 · 21 February 2013 at 4:42PM

You should have rights under SOGA, as in not of reasonable quality. Where SOGA applies then the retailer is liable for returns costs.

Whitwoo · 21 February 2013 at 4:46PM

Thank you, that was I was hoping to hear. i will email await their reply to my email.

Mark_Hewitt · 22 February 2013 at 4:22PM

Merchantable quality I think?

bod1467 · 22 February 2013 at 5:25PM

Mark_Hewitt wrote: »

Merchantable quality I think?

I think that's the previous definition. I think it has been replaced by "reasonable" in guidance notes. (As in what a reasonable person would expect for the price).

Although I am happy to be proven wrong.

Is dirty "faulty"?

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