Mis-sold Catalogue Insurance Plan

Dollydumplin

I don't know if any of have noticed the same as me! I had bought some stuff on the Littlewoods Catalogue and the balance should have been cleared ages ago...I have since looked again at my statements and I am still paying for an insurance plan and there shouldn't be any balance remaining on the account. Apparently when I questioned them, they said that I had taken out the insurance to cover the amount of what I had purchased. However, I don't remember agreeing to this insurance and if, as they say, it was based on the balance of my account, why is it still being taken from my bank account? I am a bit peeved as I have tried to get an answer to this question, but have been fobbed off. Would going through the PPI route be a place to start? I cannot believe how much money has been taken and I am really cheesed off that despite my enquiry they have not stopped taking the payments!
Can you help? Thank you for taking the time to look at this.
Regards
Dollydumplin

[Deleted User]

Dollydumplin wrote: »

I am really cheesed off that despite my enquiry they have not stopped taking the payments!

Instead of making "enquiries", formally cancel the insurance and then write a letter of complaint that you have continued to be charged insurance while your account had a nil balance. Demand a refund of the premiums paid.