Scottish Power - Idiots - Poor Customer Service

dj_ad1200

Hi there everyone
I need some advice

I have been trying to get Scottish Power to change my prepayment meter over to a direct debit for the last 2 weeks

I have rang up about 6 times to get this done and each time they say can they take a contact number and they will phone me within 15 minutes for the credit check.

This return phonecall does not happen.

I have requested to be transfered through to the credit check team and leave me on hold until someone is available but they say "they dont know when the next advisor will be available"

They are really starting to cheese me off

Is there any way I can change to another company and get them to change my prepayment meter.
I do not owe any money on it at all

Any help will be greatly appreciated as I have had enough of Scottish Power now

Thank you

Adam

suejb2

I'm with Scottish Power.Log onto their web site and request a call back they always call you back (in my cases) and tell them you're thinking of leaving because of.....and see how they react.

dj_ad1200

suejb2 wrote: »

I'm with Scottish Power.Log onto their web site and request a call back they always call you back (in my cases) and tell them you're thinking of leaving because of.....and see how they react.

I have tried this but they are really smug because they KNOW that I MUST pay them to have the meters removed.

If there is another energy company that will remove the meters for me and switch my bill I will bite their hands off.

Seriously all I want is a direct debit. I dont like the card system (it costs too much)

analyst_2

You probably won't get much joy from Scottish Power at the moment.
They are too busy shifting YOUR money to Spain

dj_ad1200

yipeeeeee they are on the phone now !!!!!

dj_ad1200

And a declined credit check apparently
I have never been in debt. I have a credit card with a £2000 limit and I am a home owner

hmmmmmmmmmm sounds a bit sussed.

any way for me to leave Scottish Power

victor2

If you've failed their credit check, then you could fail others as well.
Might be worth getting your credit report and seeing what it says.
You can get a free 30 day trial with experian, although you have to make sure you cancel it before the paid agreement automatically kicks in.

dj_ad1200

yeah I have done this and I have a credit score of 940

Is this good ??

victor2

The number itself is of little use, different companies can interpret it different ways. Do you get the detail behind it with the free membership? This shows searches that have been done along with your current status.

amcg100

You can switch easily enough but it will usually be like for like ( ie, you would become a prepayment meter customer of the new company ). It is then up to the new company to decide whether they change the meter. If you took over the property with this meter installed, I cant see why SP refuse. If you ran up debt on a credit meter and have now paid it off via the prepayment meter, then they will see you as a bad risk.
A new company might not share this view. It is normal for a new company to ask for a deposit, which is later credited to your bills.
I would suggest you try to get written agreement from a new company before switching, otherwise you could be on an endless switching trail.
Dont take the word of salespeople in shopping malls or on the phone - they will say anything to get a sale - e - mail customer services of your chosen new company.

Good luck

Wywth

This link may be helpful

http://www.moneysupermarket.com/c/news/how-to-switch-from-a-prepayment-energy-meter/0014939/

As you can see, different suppliers have very different approaches to assessing someone for a credit meter

e.g. Scottish Power will only usually require you to have been a customer for 12 months and be prepared to pay monthly by DD
(they may also request a security deposit)


Edit: Nice to see that after 2 weeks trying, just 50 mins on MSE amazingly gets you through to Scottish Power :cool: