need help with british gas

leasandy

I am moving house and got alot of money on my prepay meters I have phoned british gas and they say they will refunf some but. I have to leave £30 on as thay cant refund £30 or less is this true

undaunted

Are they perhaps saying that they will issue a refund now & calculate that you will have used £30 by the time your moves arrives?


If you think not I suggest you put it in writing, stating that you expect to pay for what you have used upto date of moving and not a penny more. I can see no reason that they could justify keeping your £30 if you haven't used it.

Fire_Fox

http://www.britishgas.co.uk/products-and-services/gas-and-electricity/our-energy-tariffs/pay-as-you-go-energy/terms.html

SwanJon

If you call on the day you move out with meter readings they should be able to refund you the credit - however the credit will remain on the meter and will need to be recovered from the next tenant after they have used it.

The £30 thing is odd - if you have £50 on the meter then refunding it all is more than £30 so should be ok, but leaving £30 on the meter means refunding £20 which is less than £30.

If a refund is due, it is all due - if they are keeping any of it back as them to explain why in writing.

leasandy

thankyou all for your help its my that is moving so will tell your answers thanks again