Help: Dvd drive not working after installing windows 8

paullwill8

Hi all.
I have just upgraded my Toshiba Laptop Satelite L500-1XC to Windows 8.
The dvd drive no longer works, seems the driver not compatible with win 8.
I am hoping I can buy a new dvd drive that will work with win8, I do want a internal drive not external.
Is there anyone out there that can point me in the right direction please?
Please bear in mind I am not techy.

Thank you.

visidigi

Does it not read any discs you put in the drive at all?

paullwill8

visidigi wrote: »

Does it not read any discs you put in the drive at all?

No, nothing at all.

JJ_Egan

Toshiba support for a driver .
But a dvd does not really need a driver i wonder if its turned off in the Bios .

jje

visidigi

Hmmm, tried a CD? If there is no power to it at all that does seem odd. As it should power open even without drivers.

When you open the drive there should be a button normally hidden by the drive plate which allows you to pop the drive out, most drives are pretty standard, given the age of the laptop it's going to be a SATA drive you're going to need.

paullwill8

Its getting power, the red light flashes when I press eject/open button.

paullwill8

This is the message I am getting from device manager:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Jemma-T

Delete in it the Device Manager and restart the laptop. W8 may then find it or then try manually searching via Windows Update.

This problem can be fixed on a desktop sometimes by unplugging/plugging the DVDROM but that's not an easy option here.

paullwill8

Ok, here goes.

Jemma-T wrote: »

Delete in it the Device Manager and restart the laptop. W8 may then find it or then try manually searching via Windows Update.

This problem can be fixed on a desktop sometimes by unplugging/plugging the DVDROM but that's not an easy option here.

Figment

Code 19 errors

paullwill8

Tried un-installing but still the same, thanks anyway.