"Obtainging IP Address" - HELP Please

mercman1969

Hi folks,

Daughter has just turned on her Samsung Galaxy Tab2 10.1 and it wont connect to our home wi-fi

Its running Jelly Bean

Done a google search but it doesnt point to anything of much help

Anybody any ideas please

Figment

Does it see your home network?

If so, at which point is it failing to connect?

What security / encryption is used on your network?

Ant555

The first thing i'd do in your position is restart the router.

Note: If you have a separate router and modem then restart them both.

I know this is the famous IT phrase 'have you tried turning it on and off again?' but you'd be surprised how often it works!

Im_just_careful

If the problem recurs then you could try setting a static IP address.

I had a problem like this with a few devices until I changed my router. Particularly prone to this was an iPod touch and an Android 2.1 phone.

The phone was extremely frustrating. It's still a bit rubbish on WiFi but now manageable.

Jemma-T

Correct password? Correct network name established (I have 4 neighbour Skys to choose from)? Can you temporarily remove or disable the router password?

Anything else (Android) in the house that can be set to be a hotspot so the Samsung could maybe try to connect to that (again with no password set) via 'tethering'.

If you get it going re-add the passwords obviously (although I've had to remove paswords (ie open/unsecured network) long term to get things working sometimes with older kit).

And see if you can get the Galaxy to connect out and about on a free wifi network.

Ant555

mercman1969 wrote: »

Hi folks,

Daughter has just turned on her Samsung Galaxy Tab2 10.1 and it wont connect to our home wi-fi

Just to be clear - has this device ever been connected to your home network before or is it new?