Replying to Feedback You've Left?

GarnetLady

I bought an inexpensive item from a business seller who sent a damaged item out, then stopped answering messages when I asked them to pay for return or give a partial refund. Opened a case which was closed after ebay gave me a no fault refund, as seller was still refusing to pay return postage (item was £3.44 with free p&p).

Left a neg and they immediately sent me a message asking why I didn't contact them first (ha!), and have replied to the feedback saying I hadn't done so, can I reply to this?

theonlywayisup

Yes, go to your feedback and scroll to the bottom. You get three options, take the last; follow up to feedback left.

Don't break policy or the seller may get the whole lot (and stars) removed.

GarnetLady

Fab, thanks! Knew I was missing it somewhere fairly obvious.

Was going to post the following - 'I did contact you first, but you did not offer to pay return postage when asked.'

Best I can think of (too tired ), and haven't mentioned the case, so should be safe?

soapyjoe

You could follow up with:

I did indeed contact you but received no response when trying to reach a conclusion with you.

You get the last word, as they cannot add further follow up feedback.

RainbowDrops

Out of interest, how did you message them?
I've found messaging via the ebay app is glitchy - so maybe if this is how you messaged the seller that way it might explain why they're saying they didn't hear from you.