Can a company legaly charge more in store than on line??

mwjw

Hiya,

Newbie on here looking for help!!. Im having major issues with Superdry at the moment. They exchanged a shirt with a voucher, that could only be used in store. My wife bought a sweater, but then found the same item on their internet site for half price!!. I have complained and they said the offer different prices on line as this is a different part of their company??!! I didnt have the option to use this voucher to purchase the cheaper online item as the voucher couldnt be used for this. Asked advice from the CAB and they said companies have a clause called invitation to offer?, wasnt given this chance either!! Sounds like a con to me, not happy with Superdry at all and they are no ignoring my emails!!

Mike :mad:

withabix

They can legally charge different prices in store to online.

They can legally charge different prices in different stores.

Many retailers have different online and store pricing.

What's your problem?


(You have minsunderstood what CAB told you, by the way)

SuperHan

You'll find with a lot of businesses that the online arm is an entirely separate company using the same branding, so really, it's like saying "Its £XX in Superdry and only half that price in Bank, and I couldn't use my voucher there!".

What CAB are saying about an invitation to offer (or invitation to treat) is that no contract is formed by displaying a price, and the retailer is not obliged to sell at the price on the website as no contract is formed (in a nutshell). You can't be given a 'chance' at invitation to offer, as the invitation to offer was the price tag on the sweater, which you saw, and offered and paid...

custardy

mwjw wrote: »

Hiya,

Newbie on here looking for help!!. Im having major issues with Superdry at the moment. They exchanged a shirt with a voucher, that could only be used in store. My wife bought a sweater, but then found the same item on their internet site for half price!!. I have complained and they said the offer different prices on line as this is a different part of their company??!! I didnt have the option to use this voucher to purchase the cheaper online item as the voucher couldnt be used for this. Asked advice from the CAB and they said companies have a clause called invitation to offer?, wasnt given this chance either!! Sounds like a con to me, not happy with Superdry at all and they are no ignoring my emails!!

Mike :mad:

did you buy instore in the first place?

mattyprice4004

Seriously, not this again?!

Use the search function, it's there for a reason.

And yes they can, I used to do it. Why wouldn't they be allowed to?

mttylad

The grass is always greener on the other side.

arcon5

It's their products, they can sell them how they please, so long as they are not misleading consumers and/or discriminating.

Next time do your research first.

I used to offer 3 different pricing structures.... one (high) price in-store, a significantly lower price from a website targeting price-sensitive customers, and a third online price (higher) for those seeking quality..... all same products, just a focus on a different aspect of the product. And all legal.... all part and parcel of modern day business.