Delivery timescale?!

happy-beany

Hi, I purchased an item on monday 4th feb on a “buy it now” on ebay, worth £150. I purchased and paid within 2 hours of the listing starting (11pm on monday 4th), and paid £18.90 for 48 hour delivery instantly, with the despatch within 1 working day specified in the listing.

The seller did not despatch until thurs 7th, and item did not arrive until tues 12th.

In email, the seller claimed “Express delivery was used which was FASTEST service offered by post office. If not received Monday, let me know & can claim compo from post Office as insured”. I have tracking number, and parcelforce website proves that the item didn’t arrive until the tuesday.

The seller is trying to force me to send item back to her, which I do not want to do as I need it. And I don’t feel I should have to. I have asked her if she would refund postage as she was so late in posting it, and I haven’t had the service I paid for. She is now refusing to even speak to me and just repeatedly sending me ebay requests to return the item (at my expense!).

Where do I stand with this? :wall:

Fire_Fox

Use eBay's formal complaints system/ open a case to request the refund on the postage, you are complaining about that aspect of the service not the product so no need to return. eBay really is a better source of information than MSE in this instance.
http://resolutioncentre.ebay.co.uk/
http://pages.ebay.co.uk/help/policies/selling-practices.html

happy-beany

Sorry for the epically abridged version of events! I'm just trying to stick to facts to keep it clear any help welcome! eBay said they can't do anything until the 21st, not sure why, so I'm left floundering until then x

happy-beany

Thanks fire fix, have already opened resolution centre case but based it on the issues with the item (was sold 'as new' , had missing bits) but I'm willing to overlook those. I think I made a mistake opening a case based on that even though all of the detail above was included?

Fire_Fox

Yes I think you have made a mistake. The delay is because eBay is giving you a chance to communicate with and resolve matters amicably with the seller.

Given the reasons you opened a case the seller is right to ask you to return the item so they can refund or replace, if the item is faulty it should be returned at the seller's expense. Asking you to return the item is correct procedure, they are adhering to both the legislation and eBay policy. If you want to keep the item you should not have opened a case based on the missing parts, you damage the seller's business and reputation with eBay by doing this.

You are muddying the waters and probably coming over as a total chancer by opening a case based on one issue yet asking for a partial refund based on a different one. Be very careful what you say DO NOT threaten or intimate negative feedback because this sort of blackmail is not permitted under eBay rules.

Also think carefully before leaving this, whilst in no way do I think the seller is blameless, but I am not really surprised they are frustrated enough not to communicate with you outside the ongoing case. Bear in mind sellers frequently lose cases, even when the buyer is being unfair or unreasonable, so too many buyers take advantage.

happy-beany

Ok. I haven't threatened or suggested anything to do with feedback or otherwise, and have only attempted to communicate through the case. I'm frustrated with the seller as she is refusing to acknowledge anything I'm saying and has been rude throughout. Had she just apologised I would have probably let it go, but the rudeness wound me up and I do not want her to get away with being like this to other people. It isn't fair. She is not a business seller - not sure if that makes any difference?

Thanks for your advice.