Chastisement in the workplace.

moses06

Where would an employee stand on this subject? The problem is in the form of being derogatory to employees in front of members of the public. I was always under the assumption the manager should take the employee to one side and speak to them in private, not have a screeching session in a public place. What would you do?

KiKi

Depends on how critical it was - ie, if screeching at them in public saves someone from being given the wrong medication in that moment then it's probably appropriate.

It's good practice (and polite) to take someone aside to give them feedback. But it's not the law. So unless this is going on as a form of continual bullying, then as a one off there's no place that you as an employee stand. If your manager behaves inappropriately consistently, putting you down, then raise a grievance.

HTH
KiKi

moses06

This has happened on more than one occasion. (not anything that would endanger life!) The person in question is very, very rude towards staff in front of members of the public, to the point of shouting at me once when I was actually with a customer:eek::mad:.

KiKi

Does this person have a manager you can raise concerns with? Does your company have a grievance policy, or is it something you can raise directly with them?

moses06

This person is the manger. They will not listen to employees at all, just goes on a screaming session and then spends the rest of the day refusing to speak. It has turned a nice place to work into a nightmare.

I think my only option is to go to CAB or ACAS. I don't want to cause trouble, but why should I be bullied and treated like that in front of customers where the manager knows I cannot react back. I want them to have a formal wrist slap now to say this is NOT acceptable. There is no morale there anymore and most of us now hate our jobs. I an very tempted to get signed off at this rate.

Funky_Bold_Ribena

Don't get signed off - the only person that will affect is yourself when the next employer asks for references.

What sets this shouting off? What have you actually done to provoke it? Lets look at ways of managing this manager to calm them down a little before going off sick and starting that ball rolling [as they will still be there when you get back].

getmore4less

What's the company policy on this.

Bring the company into disrepute.

there are two seperate issues.

the behavour of the manger.

infront of a customer.

deal with the later as part of company policy if you can.
(eg: getting a customer to complain)

Annisele

moses06 wrote: »

This person is the manager ... I want them to have a formal wrist slap now to say this is NOT acceptable.

Is this person the *only* manager in the company (i.e. the owner)? If not, go have a word with their manager.

If they are the only manager, then I don't think there's anybody who can give them a "formal wrist slap"; an employment tribunal isn't really the place for that.

When you say it used to be a nice place to work, what changed? Is the manager new? Or did the manager's behaviour change? If the latter, do you have any idea what caused the change?

cr1mson

I have to admit I clicked on this expecting a more racy question but maybe that is just me!

If your manager has a manager I would speak to them but from the point of view of it's impact on the customer to start with as it may make them more inclined to do something.

Or alternatively see if you can get a customer to complain!

moses06

Tiny little things set the shouting off. Especially if said manager is asked to help serve customers, they feel this is beneath them. I had to leave my work area to collect a customer order as no one else around to do this and customer should not be expected to wait 20 odd minutes for a colleague to come back - manager walked by as I returned and totally bawled me out and was actually very intimidating.

I am formally putting it in writing to said manager and I want an apology as this behaviour has been getting worse over the last few months. I am damned if I will be bullied in the workplace or out of my job.

I have been keeping a diary of every incident and I have a couple of customers happy to be witnesses.

Funky_Bold_Ribena

moses06 wrote: »

Tiny little things set the shouting off. Especially if said manager is asked to help serve customers, they feel this is beneath them. I had to leave my work area to collect a customer order as no one else around to do this and customer should not be expected to wait 20 odd minutes for a colleague to come back - manager walked by as I returned and totally bawled me out and was actually very intimidating.

I am formally putting it in writing to said manager and I want an apology as this behaviour has been getting worse over the last few months. I am damned if I will be bullied in the workplace or out of my job.

I have been keeping a diary of every incident and I have a couple of customers happy to be witnesses.

I'd probably then get your colleagues together and request a meeting with the manager to ask manager how they want you to proceed with issues such as this to avoid situations happening again. What's the usual procedure if there is only one person at the till?

And whilst you are there, ask why - when you do so much work on the other side of the till [marketing, displays, stock control etc] is everyone so scared of taking the money? After all, that's what you are there to do isn't it? You should have a process in place to ensure that the moment a customer walks towards a till, someone is there to make the sale. So the manager needs to ensure that the till is covered at all times and if people have to leave for 20 minutes that someone is there to cover and collect the cash.