Tradeinn trekinn

avondale

Mse users beware and avoid the above company which also has trading name of trekinn and is based in Spain.
I purchased a deuter rucksack in June 2012 paid by visa the strap broke and I sent it back in November 2012 and still haven't received a replacement. The above company has a customer service phone number that I've rung at least a dozen times and they've never answered.Ive sent numerous emails some answered some ignored . The final insult was when they emailed me saying that I would have a replacement on 7/1/2013 . Still nothing they then tried to say that the product was with deuter being repaired. I contacted deuter direct and they have been brilliant they have promised to send me a new one asap and have offered me compensation but not stated what thus far . My point is can I under the consumer credit act sue for want of a better word trekinn as they are awful and the worst customer service I've ever experienced .
Please beware and avoid them and advice appreciated please

Baronhardup

Tradeinn are terrible. Their prices are usually reasonable but their service is very iffy ...typically Spanish...if they feel like taking a few days off for a fiesta your order will wait - even if you've paid express delivery - mañana...
What's worse is that you're then on their email list - and you just try getting off it! Clicking the link to un-subscribe will do no good at all...for evermore you will be bombarded with emails with "inn" as part of the name "snowinn" "outletinn" "motoinn" (I think they make most of them up to annoy people...it's pure spam
Buy of somewhere like Amazon...maybe a bit dearer but Amazon is spam-free. With a bit of luck, given Spain's fiscal problems, this company may soon be fail-inn (Ouch! Sorry)