Should their insurance replace my repair fuel costs?

lejogger

InsideInsurance wrote: »

As to over filling the hire car.... I'm sure we've all done it but thats your own mistake

Perhaps I should have inserted some sort of animated face to emphasise that it was an added frustration, not something that I'm looking for compensation for.

Thanks for the advice.

lejogger

forgotmyname wrote: »

Will you be paying them compensatiob because whilst your car is off the road its actually got less miles on and less wear and tear?

Too much hassle for little gain.

What a ridiculous comment.

Because I usually cycle to work it's highly likely that during the four days I haven't had the vehicle I may otherwise not have put any mileage on the clock. Either way, it's the principle not the amount.

To be honest on a 'Money Saving' forum I would have thought there would have been more of an emphasis on siding with the consumer and standing up for individual rights regardless of value, rather than the advice to give up because it's not worth the effort.

I'm sure many companies make £000s a year from indviduals who 'can't be bothered' to chase up what they're entitled to.

dacouch

The standard of advice is shocking, InsideInsurance was circa 10% out on his calculations.

Inexcusable!

rs65

lejogger wrote: »

Because I usually cycle to work it's highly likely that during the four days I haven't had the vehicle I may otherwise not have put any mileage on the clock. Either way, it's the principle not the amount.

If you put mileage on the hire car then presumably you would've put mileage on your own car.

To be honest on a 'Money Saving' forum I would have thought there would have been more of an emphasis on siding with the consumer and standing up for individual rights regardless of value, rather than the advice to give up because it's not worth the effort.

It would be a pointless forum if every response was 'yes'.

Anyway, no harm in asking - I would go for 45p a miles plus any other costs you can evidence.

vaio

that's where I'd be going too (if I bothered at all)

Answer for next time is to pick your own repairer, someone local where the hassle is minimised.

trailingspouse

When something similar happened to us, we charged for
a) the actual repairs
b) the mileage to the garage, which was about 40 miles away (at the standard civil service rate, which currently is 45p per mile)
c) cost of hire car as they needed to keep the car a couple of days (but not the mileage or petrol for the hire car as we would have had to pay this in our own car)

Keep receipts for everything and show the calculations for the mileage. Ours was paid in total without quibble.

forgotmyname

lejogger wrote: »

What a ridiculous comment.

Because I usually cycle to work it's highly likely that during the four days I haven't had the vehicle I may otherwise not have put any mileage on the clock. Either way, it's the principle not the amount.

To be honest on a 'Money Saving' forum I would have thought there would have been more of an emphasis on siding with the consumer and standing up for individual rights regardless of value, rather than the advice to give up because it's not worth the effort.

I'm sure many companies make £000s a year from indviduals who 'can't be bothered' to chase up what they're entitled to.

Not a ridiculous comment at all.

If you cycle to work then why did you need a hire car? So you have a hire car yet never used it?

Mitigating losses?

lejogger

forgotmyname wrote: »

Not a ridiculous comment at all.

If you cycle to work then why did you need a hire car? So you have a hire car yet never used it?

Mitigating losses?

I needed a hire car because the terms of the insurance I pay for state that I'm entitled to one. Just because I choose not to use my car for commuting if I can help it doesn't mean that I won't be notified of an offsite meeting at a days notice that i'll need to drive to, or need it for an emergency, for commuting if I feel like it, or that I might want to sit in the driver's seat on my driveway with the engine switched off making brrrm brrrm noises.

As it happens I did use the hire car to drive to work, but that's entirely irrelevant to the point I was making. I own a car to use however I please. My insurance entitles me to a replacement vehicle in the event of an accident to use in exactly the same way that I would use my own car, be it commuting or going on holiday, or left on the driveway just in case.

The body shop should have transported my car to their premises on a truck or similar rather than use my fuel to get it there. The insurance company quoted that my car would be collected and returned to me to ensure the minimum of inconvenience, but returning my car to me empty of fuel is hardly doing that.

McKneff

If you were the innocent party, they have no right to dictate where your car is repaired.

You can take your car wherever you choose for repair.

keith1950

The whole thing has just been a big hassle for the sake of someone hitting me through no fault of my own, so I guess when they returned the car with the needle on E, it's the straw breaking the camel's back.

Hassle ?? What hassle ? , your car was repaired, they collected the car , they returned the car and you quibble about a couple of gallons of fuel.
Most bodyshop's I know would just tell you to jog-off.