Quidco "clicksnap"

Shopitize_company_representative

Hi, we're sorry that you haven't had the best first experience with our app

If next time the receipt is not recognised correctly, you could simply report the receipt to us, and our CS can look into it for you and make sure you get all the valid rewards.

You can report receipt by:
- for iPhone / iPad: Click Receipt tab >> Click on the receipt that you would like to report >> Click ACTION button on top to find Report Receipt
- for Android: Click Receipt tab >> Click on the receipt that you would like to report >> Click the menu button on your device to find Report Receipt

Good lighting and using stitch for long receipts are great to ensure our automated system recognises your receipts quickly.

We hope this could be helpful, and please do feel free to email us any suggestions you have for us to make the app work better for you

Shopitize Rep.

prowla wrote: »

Well, I scanned a product barcode with Shopitize
And then the receipt - it's been saying "We're still working. 1 minute please" for several minutes now...
Hmmm - the screensaver kicked in, so I scanned again; it recognized Tesco, but still says "We're still working. 1 minute please".
Then I pulled down to refresh, and it said "Receipt not recognized".
I'll give it another try.
...
Stupid thing - it kept telling me to hold the camera still.
Aha! it scanned the receipt.
...
Doh! it said "No offer found on this receipt".
The item I bought was Cravendale milk, and it is listed on the receipt as "Fresh Milk".
So, I scanned the barcode and its receipt and it didn't recognize it.
...
Well, that was a waste of time then.
...
So, I used an older receipt, and that one worked.
20 minutes to earn 30p isn't that great a return though!

pana37

prowla wrote: »

There was a comment about Sainsburys receipts on one of these threads.

Quidco's web page allows you to upload 4 receipt images.

I've taken to scanning both sides onto a computer and cut'n'pasting them into a single image.

Thanks what a pain though never had any issues with TCB.

NotMyRealUsername_2

I had the toilet paper declined because my receipt was folded. It says to re submit, but I can't because the offer is no longer alive. Help!!!

prowla

Shopitize_Rep. wrote: »

Hi, we're sorry that you haven't had the best first experience with our app

If next time the receipt is not recognised correctly, you could simply report the receipt to us, and our CS can look into it for you and make sure you get all the valid rewards.

You can report receipt by:
- for iPhone / iPad: Click Receipt tab >> Click on the receipt that you would like to report >> Click ACTION button on top to find Report Receipt
- for Android: Click Receipt tab >> Click on the receipt that you would like to report >> Click the menu button on your device to find Report Receipt

Good lighting and using stitch for long receipts are great to ensure our automated system recognises your receipts quickly.

We hope this could be helpful, and please do feel free to email us any suggestions you have for us to make the app work better for you

Shopitize Rep.

Thanks for the reply - I'll see how it goes.

It would be great if it was possible to submit online, as an alternative to phone.

Shopitize_company_representative

prowla wrote: »

Thanks for the reply - I'll see how it goes.

It would be great if it was possible to submit online, as an alternative to phone.

Hi prowla,

In fact you can also upload receipts on our website by logging into your account and upload them on the receipt page. Do remember to scan barcode with the app in store first to confirm you have the right products with offers first before snapping receipts.
If rewards are not correctly recognised on the website, please do not manually correct any detail and simply email us the URL of the receipt in question, and we'll be able to make sure that you get your reward on the valid offers.

Hope that helps!

Shopitize Rep.

techno12

Just had my first ClickSnap rejection.

The offer was "buy 3 bottles of Bulmers cider for £1.50 off".

Status has updated to "ineligible offer", despite the Tesco receipt saying "cider" and 2x "bulmers pear".

I've emailed Quidco, but I'm wondering if anyone else has had receipts randomly rejected.

standingupformyself

I had a Quidco one rejected yesterday, because the receipt was folded.