Internet grinding to a halt

Im_just_careful

Try "pinging" www.bbc.co.uk when the Internet is behaving normally (for me it gives around 30ms) and when it is going slowly.

On an entirely different tack, it may be the negotiation process that happens between exchange and modem isn't working for some reason. It is possible for AOL to get statistics which will show this.

The suggestion about phone wiring in the home is a good thing to investigate as well.

N9eav

spannerzone wrote: »

Sounds like a line or exchange issue, did you remove the front of the master socket and plug directly into the Test socket behind? (Doing this disconnects any internal phone extensions in your house, sometimes dodgy phone extensions cause all sorts of issues)

Thanks, but mine does not look like this . It's just a plain socket and the router is plugged in to it.

The line comes in off the street to the house, in to my office and socket. the router is plugged into that. No extensions or other wires.

spannerzone

THis is a typical NTE5 socket as shown above but this shows it with the lower faceplate fitted as it would normall look:


If yours doesn't have a split front that allows the lower half to be removed then you've got an older type that doesn't allow for easy checking unfortunately.

I think you'll probably need to escalate this as a line / exchange fault if you want to resolve the problem.

N9eav

spannerzone wrote: »

THis is a typical NTE5 socket as shown above but this shows it with the lower faceplate fitted as it would normall look:


If yours doesn't have a split front that allows the lower half to be removed then you've got an older type that doesn't allow for easy checking unfortunately.

I think you'll probably need to escalate this as a line / exchange fault if you want to resolve the problem.

I think you got it right. I was told yesterday by a freind that routers keep looking for the best speed, if that fails they accept a lower speed until eventually it stops. Resetting the router means it searches for the highest speed all over again, or something like that, so it made sense when he explaned it. I will see if they can boost my line output?

GunJack

you may need your line re-trained, if DLM is continually upping your snrm/lowering line speed, or it's indicative of a line fault causing DLM to operate in this way....