Faulty Kindle Fire Question

The_Edge

Hi Guys,
I bought a Kindle Fire for my girlfriend for Xmas, finding the best buy thru this site - using Argos, & collecting in store.

She had lots of presents so aside from fully charging it, & partly setting it up she didn't use it very much until last week.

I was happily playing with it - then the battery light started to flash that it needed charging.

Anyway, it will not hold a charge - we have tried & tried, it is clearly faulty. I have the original Argos receipt, & have researched this problem online & it is a common one.

All I want is it replaced with one that works!! What should I do? The Argos 30-day guarantee is expired. Should I go to them & demand a replacement? If so, what Consumer Law covers this? Or would it be easier (and an option) to contact Amazon? They seem to willingly replace as they know the problem - but is it their responsibility in this case.

Any help, or anyone who had a similar problem that they resolved with some advice, is gratefully received.

eminemfan001

I could well be wrong but I think if its found faulty in the first 6 months it is up to the company to offer either replace or refund for the item? Have you been in to ask them what they would suggest?

unholyangel

eminemfan001 wrote: »

I could well be wrong but I think if its found faulty in the first 6 months it is up to the company to offer either replace or refund for the item? Have you been in to ask them what they would suggest?

Almost right

If acceptance hasnt occurred, you can insist on a refund as opposed to a replacement or repair. However if acceptance has occurred (which it likely has at this stage) then you can request one remedy over another (repair, replace or refund - which can be partial to take into account use you have had of the item) but the retailer can refuse if it is disproportionately costly in comparison to other remedies.

If the fault occurs in the first 6 months, it is assumed that the fault is inherent and it is up to the retailer to prove otherwise, after 6 months...that burden reverses and its up to the consumer to prove it is inherent and not the result of misuse/wear n tear.

Zandoni

Don't worry about SOGA either take it back to Argos under the ONE YEAR guarantee or contact Amazon.

pmduk

I agree with contacting Amazon. Whilst your legal rights are with Argos, Amazon's customer service is second-to-none. Just go to the help pages via www.amazon.co.uk/myk Click the contact me button and they'll even phone you.

When my kindle ereader failed I had a replacement within 24 hours.

eminemfan001

unholyangel wrote: »

Almost right

If acceptance hasnt occurred, you can insist on a refund as opposed to a replacement or repair. However if acceptance has occurred (which it likely has at this stage) then you can request one remedy over another (repair, replace or refund - which can be partial to take into account use you have had of the item) but the retailer can refuse if it is disproportionately costly in comparison to other remedies.

If the fault occurs in the first 6 months, it is assumed that the fault is inherent and it is up to the retailer to prove otherwise, after 6 months...that burden reverses and its up to the consumer to prove it is inherent and not the result of misuse/wear n tear.

I was getting there thank you for clarifying!

The_Edge

Hi Guys,
Thanks for the advice. We contacted Amazon direct thru her Amazon Account. Within 3 minutes they had confirmed her address to send a new one to!!!

Amazing Customer Service - although I did ask when he said 'is there anything else I can help you with' - will this one definitely work?!?

So, if anyone has a similar issue sooo much easier to simply contact Amazon regardless of where you bought it from. They never even asked!!

Cheers!!

Fire_Fox

The_Edge wrote: »

Hi Guys,
Thanks for the advice. We contacted Amazon direct thru her Amazon Account. Within 3 minutes they had confirmed her address to send a new one to!!!

Amazing Customer Service - although I did ask when he said 'is there anything else I can help you with' - will this one definitely work?!?

So, if anyone has a similar issue sooo much easier to simply contact Amazon regardless of where you bought it from. They never even asked!!

Cheers!!

Great news! Amazon customer service is superb, I am a loyal customer having had many positive experiences and know of many who say the same.

pmduk

The only problem I had was they wanted me to return the dud one via yodel. As usual yodel didn't appear.

Fire_Fox

pmduk wrote: »

The only problem I had was they wanted me to return the dud one via yodel. As usual yodel didn't appear.

Whinge at Amazon, you will hopefully get some compensation vouchers. Also if they get enough complaints they might eventually stop using Yodel/ HDNL it really is the Achilles heel of their service.