RBS - PPI Claim - Advice please!

Danboats

Hoping for some advice....

I made a claim to RBS for a PPI rebate on the basis that i felt it had been missold when i applied for a credit card (June 2007). This was turned down by the Bank. I have gone to the Ombudsman now and have just received a letter saying that they will investigate my complaint and get back within 12 months.

I feel i was mis-sold as i was led to believe that accepting PPI from RBS was mandatory in order to get my application approved. In addition, I had savings of circa £70k at the time (inheritance from my mother who passed away) and i didnt want to spend this but clearly had the means to cover my debt if i was laid off / became ill.

Given that i was led to believe it was mandatory, i ticked the box accepting PPI. This is RBS's excuse for not paying out. Will this affect my claim from the Ombudsman?

RBS did not ask about my personal finances and so, in my opinion, could not make an informed judgement on my suitability for PPI, yet they still pushed it.

Any advice would be much appreciated. Thanks

jonesMUFCforever

Why did you think it was mandatory?
How was the application made?

Danboats

jonesMUFCforever wrote: »

Why did you think it was mandatory?
How was the application made?

Thanks for response

I had a face to face meeting with the bank to fill out the application. I cannot recall precisely what i was told (it was in 2007) but the assertion was made that taking PPI would assist my application.

[Deleted User]

Duplicate thread here;
https://forums.moneysavingexpert.com/discussion/4447903

Danboats wrote: »

Any advice would be much appreciated.

Moneyineptitude wrote: »

As your case is already with the Ombudsman, there is little you can do now except forget about it until you hear from them again.

Unfortunately, the complaint reasons you have given are weak except for your huge savings. Did you have these savings at the time of the sale of PPI? Did you inform the Bank about these (as well as providing proof) as part of your complaint?

The Ombudsman process is currently taking in excess of a year and there is, of course, no guarantee that you will be successful so I wouldn't be losing any sleep over this!

[Deleted User]

Danboats wrote: »

I had the savings at the time but no i never provided proof and wasnt asked. Should i contact the Ombudsman and alert them to this? I have subsequently spent these savings (mortgage on new house) but could easily get proof that i had these at the time i took the credit card.

As this is the only strong part of your complaint, you should make the most of it by ensuring FOS has this information and supporting evidence.

jonesMUFCforever

Do you still have the savings?

Did it not occur that you could have cancelled the insurance once you had the card?

It is a shame that you cannot recall what was said as it now looks like your word against theirs.