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Flowers havent arrived, even though I paid extra for delivery before 2pm

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Comments

  • jogu
    jogu Posts: 54 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Did you pay via a credit or debit card? If so I'd just phone and say you're not happy with their previous response, the flowers were not delivered as per agreed and time was clearly of the essence so you're not happy paying anything - they didn't do what they had clearly agreed to do, so no payment is due. If they won't budge, tell them you'll raise a chargeback.
  • jucee84
    jucee84 Posts: 56 Forumite
    Ninth Anniversary Combo Breaker
    jogu wrote: »
    Did you pay via a credit or debit card? If so I'd just phone and say you're not happy with their previous response, the flowers were not delivered as per agreed and time was clearly of the essence so you're not happy paying anything - they didn't do what they had clearly agreed to do, so no payment is due. If they won't budge, tell them you'll raise a chargeback.

    Payment was by debit card, can this still be done or is it just with credit card payments you can do this?
  • bod1467
    bod1467 Posts: 15,214 Forumite
    See the article linked at the top of this forum. :)
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