Charged utilities for a house not attached to!

unholyangel

ard_2_da_bone wrote: »

Sorry Cattie, she was 1 of 4 tenants at the property, their were 2 tenants attached to the utilities accountt, herself and another, the utilities hold account details for a shared business acount that all tenants deposit money into, but it looks like it bounced due to insufficient deposits made by current tenants and they automatically took it from her bank details that they had retained.

Was she set up as a back up payment source or was it a case that she told them to take the balance from that account once or twice and not on a regular basis and they have just taken it upon themselves?

ard_2_da_bone

Tried very hard with the tenants but they dont want to know, just wanted to know if she had a legal stand point as leverage

ard_2_da_bone

They were told to take it from the shared tenants business account and when it bounced they took it upon themselves to then remove it from her personal account

unholyangel

ard_2_da_bone wrote: »

They were told to take it from the shared tenants business account and when it bounced they took it upon themselves to then remove it from her personal account

But was she set up as a "back up" payment source? Or did they merely have her details as she had paid the account as a one off 9 months ago (for example)?

When did they set up the direct debit on her account?

Does she have anything (telephone bill) to prove she called them and anything to prove she moved address around that time? Are the utilities company saying she didnt inform them? Or do they agree that she did inform them?