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help please funeral costs (not sure if this is right place for this)

Was wondering if someone could give me some advice on this.
I have a friend who's husband has recently passed away, they were separated and both were pensioners but she was still looking after him as an unofficial carer ie she wasn't claiming carers allowance. After the funeral she contacted the dwp regarding help with the funeral costs as she was still his wife and dealt with the funeral arrangements as well as costs. The dwp have told her that although they were still married she isn't entitled to help as they regard them as being divorced ( thought only a court could do this) and she didn't claim carers allowance.
Anyone help please

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