HPI showing finance outstanding?

lcr6

Hi all

My Mum purchased a brand new car 2 years ago and paid for it in full,no finance.
She has now decided to sell it and I went on hpi to show buyers all clear etc but to my shock it has come up as showing outstanding finance!, now it was ordered from factory and my mum is the first owner. Now she has phoned up the nissan finance company showing on the hpi report and they say they have a clear record for her car,
any ideas why hpi would show outstanding finance?
Many thanks
Lee

motorguy

lcr6 wrote: »

Hi all

My Mum purchased a brand new car 2 years ago and paid for it in full,no finance.
She has now decided to sell it and I went on hpi to show buyers all clear etc but to my shock it has come up as showing outstanding finance!, now it was ordered from factory and my mum is the first owner. Now she has phoned up the nissan finance company showing on the hpi report and they say they have a clear record for her car,
any ideas why hpi would show outstanding finance?
Many thanks
Lee

she didnt have a personal reg by any chance?

motorguy

Also, on a 'full' HPI report it will tell you who the finance is with.

Ring them and explain. See what they say.

lcr6

Hi Paul

Thanks for replying.Yes she did put a private plate on the car after a few weeks of ownership.The finance is showing as nissan on the full hpi report who say its clear on there system.She has rang HPI and is waiting for a phonecall back

Thanks,Lee

motorguy

lcr6 wrote: »

Hi Paul

Thanks for replying.Yes she did put a private plate on the car after a few weeks of ownership.The finance is showing as nissan on the full hpi report who say its clear on there system.She has rang HPI and is waiting for a phonecall back

Thanks,Lee

Might POSSIBLY be finance on the car that previously had that reg on it?

lcr6

That`s what I can`t understand she bought the private plate for her previous car which again was not on finance, will have to see what HPI come back with but if nissan finance is clear then it must be a HPI mistake?

Thanks again

Lee

colino

Was it new, new or pre-registered? Is the supplying dealer still trading? While it's more than likely just a mistake on the system, maybe the dealer had the car stock financed.

lcr6

colino wrote: »

Was it new, new or pre-registered? Is the supplying dealer still trading? While it's more than likely just a mistake on the system, maybe the dealer had the car stock financed.

Hi

It was new ,had to wait 2 months for delivery. Yes Dealer still going,it is booked in for its second service there on friday.
Still waiting for a phonecall back from HPI.

Thanks
Lee

colino

Sounds like a wrong keystroke on the mighty HPi system then. They should fix pretty quickly for you.

lcr6

Yeah does sound like that, hopefully will be sorted quickly.

fivetide

You are being very nice to the dealer by the sound of it. I'd be raising the issue with them too. You never know if they did get the car through finance for you, it might be they feel a tad guilty about all the hassle.

At the end of the day, it isn't your fault but you are the one having to put it right which doesn't seem quite fair!