Help-Refund on Kitchen

savwendy

Hi all
myself and husband purchased a new kitchen from wren on saturday 2 Feb for £9000. £4000 we paid upfront and £5000 on finance.

However our circumstance have since changed and we would like to cancel the kitchen and the finance agreement and get the £4000 refunded to us.

Am I correct in thinking that as long as we ask to cancel before the sat 16 Feb (this saturday) that we will get our £4000 refunded and the finance cancelled ???

Wendy

laptop80

savwendy wrote: »

Hi all
myself and husband purchased a new kitchen from wren on saturday 2 Feb for £9000. £4000 we paid upfront and £5000 on finance.

However our circumstance have since changed and we would like to cancel the kitchen and the finance agreement and get the £4000 refunded to us.

Am I correct in thinking that as long as we ask to cancel before the sat 16 Feb (this saturday) that we will get our £4000 refunded and the finance cancelled ???

Wendy

The best advice is to check your paperwork. Unless it is specifically stated in the T&Cs then I doubt you would automatically be entitled to the £4000 you have already paid, but for the credit component you may still be in a 14 day cooling off period depending on how it has been done (e.g. by phone, post) - other types of credit agreement can have shorter cooling off periods.

If there is nothing in the T&Cs to help you, then you would have to rely on Wren releasing you from the contract, probably with a charge for the privilege.

savwendy

Thanks for the response

so basically we are reliant on goodwill from wren to cancel the kitchen.

the paperwork from wren doesn't mention any cooling off period however the finance agreement does mention 14 days to cancel the finance.

Does that mean that if we cancel the finance that we would be liable to wren for the other £5000 i take

Thanks

laptop80

savwendy wrote: »

Thanks for the response
Does that mean that if we cancel the finance that we would be liable to wren for the other £5000 i take

I'm not sure to be honest - very possibly though.

I would get on to Wren and explain that your circumstances have changed and see what they are willing to do. Good luck