ebay have suspended me

silkysmooth69

ebay have suspended me not sure why i have not sold anything recently and up to date with fees they emailed me and i dont have a clue why i have no disputes can anyone shed some light on a phone number plz

ladysparklexx

hi are you sure this email is from ebay and not a scammer, dont click on any links in the email and o to the website seperatly and see what it says when you sign in, if it does say your suspended then they should come up with a phone number on that page, if it lets you sign in fine and you did click through the email then you need to change your password asap

i seem to get a few emails about disputes, suspension, strikes etc that are scammers just trying to get your ebay passwords

silkysmooth69

We regret to inform you that your eBay account has been indefinitely suspended for repeated breaches of our Seller Non-Performance policy. What this means is that our records indicate that you've caused an unacceptable level of dissatisfaction amongst your buyers.

Previously we sent you a notice advising you that your account was restricted and allowing you a thirty day period of limited access to resolve feedback issues with your buyers, and to conclude any outstanding transactions you may have if applicable.

Thirty days have now elapsed and we've reviewed your account again. Unfortunately there has not been a significant improvement in your account standing so your account has been indefinitely suspended. Your account will not be considered for reinstatement and you're prohibited from using eBay in any way, including registering new accounts.

Please be aware that you can not close your eBay account while it is suspended, and this suspension doesn't relieve you of your obligation to pay any fees that you may owe to eBay.

For more information about our Seller Non-Performance policy, copy this link into a new browser window:

http://pages.ebay.co.uk/help/policies/seller-non-performance.html

Thank you for your cooperation in this important matter.


Regards,

eBay Trust & Safety

email 1

Dear eBay Community Member,
The bid that you entered for the item (170105383598) has been cancelled. You can view the reason provided for the cancellation by selecting the (bid history) link from the individual item page.

Regards,
eBay

email 2 this is a pushchair i brought it asks me to sign in


no phone number on my ebay account cant accsess anything as it blocked

smartie1976

It's a fake I think.

The "dear ebay member" is the give away.

Go directly to ebay and try to log in again.

Also, check the ID number of the items mentioned actually exist. Someone may have hacked your account and you've not noticed.
Edit: checked - ID number does exist - seller booglemahone (power seller)

you should be able to get into LIVE HELP without logging in.
Try and contact them this way - you need to talk to someone ASAP

frivolous_fay

silkysmooth69 wrote: »

We regret to inform you that your eBay account has been indefinitely suspended for repeated breaches of our Seller Non-Performance policy. What this means is that our records indicate that you've caused an unacceptable level of dissatisfaction amongst your buyers.
.......
eBay Trust & Safety

This looks quite serious, and if I've spotted you amongst the buyers of that pushchair, you have indeed been suspended.

Have you not had any previous messages?

That said... you don't have any recent negs. (Assuming I'm looking at the right person - there is only one NARU buyer on the pushchair)

silkysmooth69 wrote: »

Dear eBay Community Member,
The bid that you entered for the item (170105383598) has been cancelled. You can view the reason provided for the cancellation by selecting the (bid history) link from the individual item page.

Regards,
eBay

email 2 this is a pushchair i brought it asks me to sign in

This is a valid no. for the pushchair, but smartie's right, emails from eay don't normally start like that.

silkysmooth69 wrote: »

no phone number on my ebay account cant accsess anything as it blocked

You need ebay live help, you won't get them on the phone. I haven't managed to dig up the link yet.

frivolous_fay

Found it

https://cschatlb-na.corp.ebay.com/chat.asp?profile=15&imp_id=000_ActivationVisitorHP

bella4uk

I think you may have upset too many people and got a few strikes from ebay!

I also think it is very bad taste to mention death in familes as an excuse for lateness!!!!!

frivolous_fay

bella4uk wrote: »

I think you may have upset too many people and got a few strikes from ebay!

I also think it is very bad taste to mention death in familes as an excuse for lateness!!!!!

Let's be sure we're talking about the right person before we start the mud-slinging

silkysmooth69

live help dont deal with suspended accounts the first email was email to my name


i have not had any strikes from ebay no disputes nothing recieved an email from ebay awile ago it was a spoof
af

silkysmooth69

yes that is my account the one with neg feedback from a couple of cds off a lady i sent them out a bit late due to family death she was constantly emailing and phoniong me she started emailing me 2 days after the auction saying where is my items please ect then she got nasty took me 5 days to send items

MyUserNamesTaken

It's not just that, though, silky....here's your reply to bad feedback left for you:

"ITEM SENT NOT MY FAULT YOU DID NOT ASK FOR RECORDED NOT MY FAULT ROYAL MAIL CRAP"

(The feedback left said: "NEVER recieved badge - NO REPLY to messages - What a Disgrace !!!!")


Here's another one:

"paid left 2 messages and never got what I paid for do not buy from this person"

And another:

"Took 2 mths to receive item - no response to emails.Product as described though."

This reply of yours really isn't very nice:

"SHOULD HAVE LOOKED AT POSTAGE PRICE,SHOULD HAVE ASK 4 RECORDED YOU !!!!"

(In reply to this neg: "£2 for postage. Asked for recorded. Sent in envelope with 1st class stamp. 32p")

And yet more:

"RIPPED OFF NO ITEM NO REFUND ADMITTED HADNT SENT STAY WELL CLEAR"

Still more:

"item received - EVENTUALLY - paid immediately but delayed sending - very poor"


I think you've probably upset too many people, Silky. I can understand why you've been suspended, to be honest. If I were you, I'd serve out my suspension and then start selling again. Next time, though, send out on time and remember that it's the seller's responsibility to make sure the item reaches the buyer. In other words, if you choose to send unrecorded, if the item gets lost, you have to pay the buyer back and claim from RM yourself.