Damage Caused by Electricity Supply

DavidAC

I have a house that is let. There was a power failue in the area and when it was restored there was no power to my house. The electricity board wired in a generator because it could not be fixed for a few days. The central heating boiler started cutting out and eventually failed. I got an engineer to try to fix it. He replaced a control board which went intermittent after a few minutes. When mains power was eventually restored the boiler worked. It cost a considerable amout to get a heating engineer to try and restore heating to the tenant on a Saturday morning all because of the generator. The electricity board have offered a good will gesture which no where near covers the cost and denies any liability even though they do not deny it was their fault. Can I claim compensation from them?

Ich_2

You could try but would probably have to provide conclusive evidence that the generator did cause the problem. e.g. output voltage and possibly frequency measurements
Whist it can be shown that the heating needed a part and only worked correctly when on the mains supply that is not conclusive

Similarly the DNOs provide a 24/7 service so following the initial replacement and the fault re appearing it could have been reported then