Broken down van at work

dontknowme

Where i work for at retail company i'm now an online delivery driver. These vans have now had it and getting new ones soon. But last night the van broke and called up my store to get the recovery team down to help me. they said this was 60 to 90 mins witch was fair enough. 90 mins later no sign of anyone so rang up the store again they said about another 45 mins witch was kinda annoying but can understand that if was busy. so after 2 and half hours they turned up. they tried to fix the van but unsucseful. The guy appogised and said I had two options wait for a recovery truck witch could be here for 1AM or He can get the parts to fix it and be about the same time. I told him i'm getting someone to pick me up and leaving the van witch i did about 11-30pm after been in condtions of below zero for the previous 4 hours. I think this was out of order episcaly in these condtions and would like some advice of where i can go from here. Was in the middle of now on a country road so no where to go and warm up nearest pub was 2miles i looked on my phone lol.

zaax

Wait and see what happens. Did you go back to the vehile after to was fixed? Though I would have gone with the repair guy to get parts.

zzzLazyDaisy

dontknowme wrote: »

and would like some advice of where i can go from here.

First, I would delete the name of your employer from your post.

Second, when did you start working for this employer?

Third, What sort of advice are you looking for?

Are you in trouble with your employer for leaving the van?
Do you wish to complain to your employer about the way the breakdown was handled?

Without more information, you are just going to get random opinions about what happened, which may or may not be what you want.

maninthestreet

It's your employer's van - what is their opinion on this?

dontknowme

Ive worked with this company now for 10 years. I am not in trouble with the emplyoee. As they said to me it was unacceptable and did not expect me to wait in the cold for 6 hours. I'm looking to see if there is any type of compesion really that I am entilled to by the company for leaving me in the cold.

newbutold

dontknowme wrote: »

Ive worked with this company now for 10 years. I am not in trouble with the emplyoee. As they said to me it was unacceptable and did not expect me to wait in the cold for 6 hours. I'm looking to see if there is any type of compesion really that I am entilled to by the company for leaving me in the cold.

:rotfl:

Is it April 1st already?

Nada666

Breakdowns happen. Travelling/working in winter involves preparing for winter. Travelling overnight even over summer requires warm clothing. If you did not have adequate clothing with you then that is your responsibility. I am pretty sure that if you incurred emergency expenses transport-wise then your employer will be happy to refund you for actual expenses once you fill in a claim and provide receipts. No additional compensation for inconvenience or emotional trauma is due.

Takeaway_Addict

Get real with the compensation lark.

Also, the company is still in the title of the thread.

dontknowme

Takeaway_Addict wrote: »

Get real with the compensation lark.

Also, the company is still in the title of the thread.

I cant remove it from the title can I? Wasnt just compersion am after really just the poor service that was provided dont want it to happen again. As with a previous post. I do usally carry extra gloves and a hat when snowing. But was just a normal shift. Didnt expect them to take so long for them to fix a van.

ValHaller

Compensation? The best you can expect is to be paid by your employer at overtime rates and not to turn up for work again within 11 hours.

maninthestreet

Maybe you can ask your employer for some time off in lieu of being stuck out in the middle of mowhere for 6 hours.