Paypal have set a debt collection agency on me

mclaren_2

basicly - if the company is called NCO or Robinson way - they always threaten but legally cant do anything.

If you have the item, then do the right thing and refund and neg the buyer but if you do not have the item, tell RW or NCO where to go.

Since you did not sign any credit agreement, they can't do anything....

http://www.paypalsucks.com/forums/showforum.php?fid=17

timdiecast

Paypal and ebay use Intrum Justitia credit management agency to collect debts. They commenced formal debt recovery action against me on 23rd April and I've not heard anything since. Mind you I only owe them 79p, the problem is getting Ebay's customer services to realise.

mclaren_2

timdiecast wrote: »

Paypal and ebay use Intrum Justitia credit management agency to collect debts. They commenced formal debt recovery action against me on 23rd April and I've not heard anything since. Mind you I only owe them 79p, the problem is getting Ebay's customer services to realise.

and it has cost them loads more - unless they own the companys that are "debt collectors"

Hoddie_2

Distance selling regs don't apply to auctions.

Last I heard, DSR do not recognise eBay sales as an auction - they would not apply to someone buying an item at an auction over the phone, but a business selling items on eBay is just as liable as any other business. Things may have changed and I'm happy to be proved wrong.

liyamu

So I have made the mistake of ignoring the negative balance on my paypal and I get a phone call from Intrum Justitia to confirm my address and any previous addresses. I confirmed my address but didn't give my previous address.

However, that's not the problem. I 'owe' paypal £100. I want to pay it back.

I added a credit card to my paypal account on 5th may (the day I got a phone call from Paypal, not Intrum Justitia), they said they added two deposits. Since I got my call this morning, i've been in a panic and went to check if they really did put the two deposits in. NOPE. This is 5 days after they said they put the deposit in to confirm my account.

So now i've emailed them to say I haven't got any deposits. So, now If i want to payback paypal, would I have to pay the agency or restore my negative balance? This is the first time i've heard from Intrum Justitia, no letters, nothing as of yet. Help would be much appreciated. Thank you.


EDIT:


I have just rang Intrum Justitia and they said I have an outstanding balance of £135 to pay. I dont know where the extra 35 came from but i'm still willing to pay. I just have to e-mail paypal to give me a breakdown of these and if i don't have a reply by tommorrow, i'll have to pay unfortunately.

Tirian

Hoddie wrote: »

Last I heard, DSR do not recognise eBay sales as an auction - they would not apply to someone buying an item at an auction over the phone, but a business selling items on eBay is just as liable as any other business. Things may have changed and I'm happy to be proved wrong.

From Consumer Direct:

You have fewer rights when you buy privately, whether through a small ad in a newspaper or at an internet auction. In a private sale, the goods must be as described, but a seller who is not acting as a business is not covered by the rules on satisfactory quality and fitness for purpose.

Hoddie_2

In a private sale, the goods must be as described, but a seller who is not acting as a business is not covered by the rules on satisfactory quality and fitness for purpose.

Yes I knew that, but a lot of eBay sellers are now traders in the business sense, whether they would agree with that or not. They are buying to sell, and are thus covered by the Distance Selling Regulations - particularly so with fixed price sales (eBay auctions may be a different matter but that was my point above).

A lot of sellers offer insurance but don't seem to realise that if they are trading, it is their responsibility to ensure the goods reach the buyer, not just the delivery company, and often insurance is purely for the seller's benefit (but charged to the buyer).