Warrantywise problems

pebblespop

I bought petrol '05 Mondeo last January with 69,000 miles on the clock and part service history. It also came with a three month warranty which I had no need to use. I thought about getting a warranty out on the car after the garage one expired as I rely on it for work, but decided against it as they all seemed to be a con.

Then one morning in October, Quentin Willson appeared in an advert for warrantywise claiming that they were different so I got a quote, as I felt Quentin was a bit of a consumer champion and wouldn't be involved with a scam company. I didn't take it out there and then but later in the afternoon a girl rang me back from warrantywise and we discussed my reservations over warranty companies, she explained that they would cover me for everything despite not having a full service history, so I took out the policy for a little over £300.

When the policy documents arrived, they stated that I had a full service history so I rang them to point this out and they apologised and resent the policy with the service history adjusted. I went on to have the car serviced in November as per the warranty requirements.

The car broke down on 11th January this year and had to be towed to the garage by the AA (sorry RAC fans!). The car had no compression in one of the cylinders, so I rang warrantywise and was told the garage would need to ring them with details. My garage pestered warrantywise for over a week for a claim form before they received it. Warrantywise asked me for copies of my service history which I sent off, they then said it was incomplete so I had to explain again that I have never stated or implied that I had a full service history. Eventually, they sent a technician to inspect the car. Weeks passed and I had to ring warrantywise every week to chase up getting the car repaired every week they said they were waiting on service history and every week I had to explain that I had sent everything. I finally received a letter last Friday declining the repair on the basis of not having a full service history and it not being a sudden failure?!

Is there anything I can do? I feel I have been mis-sold this policy and they have taken my money without any intention of paying for a repair. I also feel let down by the poor customer service.

Any advice would be appreciated.

pebblespop

bump!

anyone got any advice?

poppasmurf_bewdley

So basically, you were worried about what people have been saying about warranty companies on this site and elsewhere, but were then talked around by a saleswoman and a glib celebrity.

I don't think anyone can give you any advice, except to say don't take out a warranty policy again. That £300 could have been put to repairing your car instead of paying the wages of the saleswoman and the big fat fee for Quentin Wilson.

forgotmyname

So what was the actual issue with the car?

They adjusted the paperwork to say you only have a partial service history, You have a copy of this document?

I wouldnt buy a car without a full sercice history, The number of cars out there its not worth bothering with them. Plenty more.

Same with keys, Never buy a modern car without the full set of keys. Very expensive to get replacements.

EdGasket

Warranty companies hardly ever pay out; they treat all premiums as pure profit. You'd need to threaten court action and possibly go down that route. If you have everything documented, i.e. the partial service history, then you have a good case.

GiveMeMyCashback

Take'm to court. Threaten legal action with LBA first.
It doesn't cost much to register a case with the county court.

They know its very high percentage that no one will take them to court.
They try to wiggle out of these policies by using the"wear & tear" technicality, virtually all of the time.

£300 is alot of money to sit idle about...threaten them with court action...and i'm sure there is alot of very articulate members on here, who will advise you and direct you with the necessary letters throughout this case.

gilbert_and_sullivan

Telesales, any other sales, politicians, celebrity's wallets, when any of those are speaking listen for the kerching.