Refused Serivice at Sainsburys

Twopints

Helix wrote: »

We were told in our Think 21/25 training not to sell alcohol to people that are clearly intoxicated. I'm not sure if it is the law or just a recommendation. There were some known drunks who were known to get violent when refused alcohol so we were told to serve them regardless.

This is where you went wrong - you should have got violent and would have been served

arcon5

Unfortunately these days all these policies have been taken way to far. Seems there is a fine line between being responsible as a retailer and lacking in common sense. I saw a middle aged woman in co op once refused a bottle of wine despite looking her age and having a briefcase - she was a university professor.

Sucks but yes they can refuse

browneyedbazzi

garyandlynn wrote: »

I wish to complain to the manager at Sainsburys. The attendant said he believed I had already had a drink and refused to serve me a bottle of wine. What right does he have to not serve me?
If i had been in a pub i could understand if i was falling about the place but i was just buying a bottle of wine.
What rights do i have?

He has more than a right...he has a legal duty not to sell alcohol to someone he believes to be drunk. Selling alcohol to someone who is drunk is punishable by a fine of up to £1000.

You have the right to not try to buy alcohol while already drunk or (if you weren't drunk) think about your behaviour and why the sales assistant thought you were drunk (and hopefully amend your behaviour to prevent a similar thing from happening in future).

arcon5

I wonder how pubs and clubs get away with it then... Hmm...

Just because somebody has already had a drink doesn't make it irresponsible to sell them another.

Just go to a local shop next time op, rather than a chain - you will rarely will them refusing your custom

bcl999

vikingaero wrote: »

They've discovered traces of horsemeat in the wine so they've had to refuse to sell it to everyone.

That would be horsep*ss surely?

halibut2209

They found that in the Fosters

tomwakefield

arcon5 wrote: »

I wonder how pubs and clubs get away with it then... Hmm...

Just because somebody has already had a drink doesn't make it irresponsible to sell them another.

Just go to a local shop next time op, rather than a chain - you will rarely will them refusing your custom

Not automatically, but it would all come down to the view of the checkout assistant, which is subjective. For them, the risk of selling booze to someone who is drunk is greater than the reward of selling a bottle of wine, ergo they will tend to err on the side of caution if in doubt. I still get asked for ID from time to time, despite the fact I'm rapidly approaching 30.

The shop hasn't done anything wrong and I would have thought your suggestion of going elsewhere next time is all the OP can do to express their dissatisfaction.