car insurance online came back wrong cover

quotemeunhappy

Hi, I completed an online form for car insureance -got a good quote - docs say I am not covered to and from work, yet I stated thiswas required and gave my employment details. am I covered under distance selling? I paid in full 6 days ago but have only noticed now when I went to print out my documents. I have sent the company an email as they have no telephone contact no. HELP! - :mad:

EllenorR

quotemeunhappy wrote: »

Hi, I completed an online form for car insureance -got a good quote - docs say I am not covered to and from work, yet I stated thiswas required and gave my employment details. am I covered under distance selling? I paid in full 6 days ago but have only noticed now when I went to print out my documents. I have sent the company an email as they have no telephone contact no. HELP! - :mad:

No, the Consumer Protection (Distance Selling ) Regulations do not cover financial services such as insurance

http://www.adviceguide.org.uk/england/consumer_e/consumer_different_ways_of_buying_e/consumer_buying_by_internet_mail_order_or_phone_e/what_do_the_distance_selling_regulations_cover.htm

Who did you buy insurance from that does not have a telephone contact number?

Quentin

EllenorR wrote: »

......... Who did you buy insurance from that does not have a telephone contact number?

There may be a heavy clue in his board name!

As this un contactable shower are just part t of the aviva group, and they seem to use software to pick up every time Aviva gets mentioned to alert their damage limitation rep, hopefully you'll get some help along soon.

quotemeunhappy

Not sure if I should say name here but the clues in my username, thx:cool:

forgotmyname

They have a rep on here so mention the name.

You probably chose social, domestic and pleasure only. Not commuting. You need commuting. If you work in one place all the time.

If your a carer and travel to different places you may need extra cover.

Quentin

forgotmyname wrote: »

They have a rep on here so mention the name.....

There's no qmh rep, but as posted aviva do jump into qmh threads to cut down the fallout (eg. when other fed up customers come on to confirm their poor experience)

dacouch

The Aviva MSE reps are their "Live Chat" staff who seem to check MSE when they're quiet.

They don't always seem to bother with QMH problems though, perhaps the QMH stuff is too difficult even for a battle harden Aviva live chatter who is used to sorting out Aviva mistakes

chanz4

by intrest how cheap were they compared to others?

Captain_Shambolic

dacouch wrote: »

The Aviva MSE reps are their "Live Chat" staff who seem to check MSE when they're quiet.

They don't always seem to bother with QMH problems though, perhaps the QMH stuff is too difficult even for a battle harden Aviva live chatter who is used to sorting out Aviva mistakes

It's because Aviva underwrite QMH. As far as I'm aware they can't see Aviva policies, nor can they do anything with them as it would break the law. The only side of QMH they deal with is the Claims.

EllenorR

quotemeunhappy wrote: »

Not sure if I should say name here but the clues in my username, thx:cool:

Log in to your My account and manage your policy from there.

If your policy hasn't started yet, you'll need to set the 'effective date of change' to be the same as your start date.