Help!! Runtime Error 339 tssofficemenu.ocx

Rhyburgh

Anyone offer help or advice. Installed programme called 2Simple to Animate, and went to run the programme and got this error message

Runtime Error 339

Component tssofficemenu.ocx or one of its dependencies not correctly registered: a file is missing or invalid

I have no idea what this means or how to fix it.

Googled the tss bit and came up with half a dozen sites in Japanese/Chinese and couldn't find one that seemed the right 339.

Anyone any ideas. Have uninstalled and installed it again with the same problem. Installed it on my laptop with no probs so know its not a problem with the disc.

Jzpop

Try going to Start > Run, and typing in
'regsvr tssofficemenu.ocx' (without the quotes). It looks like the installation process messed up.

Rhyburgh

Thanks for the reply and I copied and pasted that text and removed the quotes and it came up with

windows cannot find regsvr. make sure you typed the name correctly etc

What am I doing wrong??

Chippy_Minton

Try regsvr32 tssofficemenu.ocx

Jzpop

Chippy_Minton wrote: »

Try regsvr32 tssofficemenu.ocx

Thanks Chippy_M - and sorry for the typo, Ryburgh

Rhyburgh

Just tried that and it said

LoadLibrary ("Tss.....)failed - The specified module could not be found

Any more ideas?

Chippy_Minton

Search for tssofficemenu.ocx and specify the full path name in the regsvr32 command. E.g. if found in C:\Windows\System32, use
regsvr32 "C:\Windows\System32\tssofficemenu.ocx"

Which OS is this? Did you install the software from an administrator account (not limited)?

Have you asked at http://www.2simple.com/2animate/ ?

Rhyburgh

Thanks again for your persistence in helping, but still not having much luck.

Searched and found the file, typed it in and it came up
... "invalid access to memory location"

I did contact 2Simple as first port of call, they sent me a file to download which did nothing. Bit frustrated to say the least.

I am loading it as administrator using XP.

Jzpop

You might try turning off DEP (Data Execution Prevention) globally, reboot then install your program. If this is successful, you can then re-enable DEP, but add your program to the DEP exclusion list. See link below for a detailed explanation of DEP.
http://support.microsoft.com/kb/875352/EN-US/