Car parts advice

Mike5619

I had the clutch master cylinder changed on my vw in the jan 2012 and it failed in the October, I had the initial repair carried out at home in Scotland and cause I work near London I had it repaired down here, I telephoned the garage in scotland and was told to bring it in at the time and explained my geographical location so I ended up getting it done near London, with no offer of a replacement part from the garage in Scotland.

So I returned home with the faulty part before xmas as the part had a years warranty, I spoke with the assistant manager who assured me I could not get a refund for the parts after about a week of getting mucked about I ended up talking with the manager/owner who said that the motor trade don't do refunds for parts and offered me a replacement part and money off my next MOT, I was annoyed and accepted. That was before xmas, after xmas I visited the garage to ask if my part had arrived and they said it had not been collected. I seen the part sat in the table in the box I left it in. They assured me that I would be notified of its arrival and this has failed, several phone calls to the garage and none returned, so they have failed me as a customer after putting my trust in them, I am £200 out of pocket due to a parts failure and I just want my money back.

It's now 09 th of February and no telephone call to collect the part and I am seriously annoyed and slightly peeved that they have basically mugged me off and lied to me.
I have looked at various things in connection with goods act and consumers rights. I now want my money back.

Can someone tell me what rights I have as I'm not letting this go and not having them take me for a ride as this may happen to other customers, if anyone has experienced this and won please help.

Hopefully someone can help me.

Thanks

Mike

TradePro

Hi Mike,

Was the original part supplied AND fitted by a VW dealer?

Is it definitely the master cylinder, rather than the slave/operating cylinder?

The reason I ask is slave cylinders are made out of plastic on most VAG cars (when they should be metal, but that's me going off on a 'German cars are cr*p' tangent), and cold weather results in thousands of vehicle's clutch pedals dropping to the floor.

Mike5619

No it was done by a independent garage and the part was oem from their supplier, Definetley the master cylinder mate.

TradePro

I think the procedure when a part fails again is that it is supposed to be replaced by a VW dealer, as they are usually the only people who can claim for a replacement part under warranty, with you perhaps paying the labour if not fitted by a VW dealer originally, or no labour charge if it was.

I don't work in that side of the business nowadays, but I'm pretty sure that was how it worked a few years back, I assume it would be similar now.

Mike5619

Not sure what you mean but sort of understand it, I'm going to phone on Monday and demand the part is delivered to me or I'm given a full refund for the part as a over a month without a response or telephone call is pathetic.

vaio

don't really see why you are messing about with parts refunds...if the original garage supplied and fitted the cylinder and it failed less than a year later I'd be expecting them to pay all the costs of having the second replacement fitted.

no doubt they will witter on about "you should have taken it back to them to repair" to which the answer is yep, but that would have also incurred transport and other consequential costs which they would also have been liable for.