www.online-sweets.co.uk ? help, can't contact them!

jammiev

hi, has anyone ever had any trouble with this company about products not being delivered but still being charged? i have tried contacting them but so far no luck!! thanks:

http://www.online-sweets.co.uk/contact.html

Equaliser123

jammiev wrote: »

hi, has anyone ever had any trouble with this company about products not being delivered but still being charged? i have tried contacting them but so far no luck!! thanks:

http://www.online-sweets.co.uk/contact.html

Not really much to go on is it?

A link to the contact page which shows email, phone and an address.

When did you contact them? By what means? What about?

jammiev

ordered some sweets on 19th dec. they have never arrived. contacted them by e-mail on 8th jan, reply on 11th jan;

Hello
Order issues.
We are sorry to hear there has been a problem with your order, this has been due to a staffing problem which has come to light, we are working on this and will have any issues resolved by Monday 14th
We ask you please bear with us until this time.
Regards.




since then have tried e-mailing and phoning but had no response. the phone rings but no one answers!!!

wealdroam

If you paid by card, contact your card issuer and instigate a chargeback.

Read about chargebacks here...

http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

If you paid by paypal, I believe you are already too late to raise a 'item not received' dispute.

keyser666

Would also drop a email to nominet about their address being withheld

beenconned

I have also purchased £98.93 worth of sweets from online-sweets also trading as bestbritishsweets. Payment went through on 8 July 2014 and to date I have not received any items. I have e-mailed them 6 x on all the e-mail addresses and left 2 voicemails on their unanswered phone but no - one gets back to me. Do I now contact my credit card company?

wealdroam

beenconned wrote: »

I have also purchased £98.93 worth of sweets from online-sweets also trading as bestbritishsweets. Payment went through on 8 July 2014 and to date I have not received any items. I have e-mailed them 6 x on all the e-mail addresses and left 2 voicemails on their unanswered phone but no - one gets back to me. Do I now contact my credit card company?

Yes. Open a Chargeback case for non-delivery of goods.

You might want to read MSE's Chargeback article first.