help! sky chasing a debt we dont owe, in query, DCA harrassing my mum.

System

Also I think you could only cancel the part of the package that went up. For instance if the phone went up you can't cancel the tv.

__TJ___2

i know, but it was also discussed in another thread that i cant find. it cited a reason which we gave when we called and they accepted our cancellation. i have asked them to listen to the call ( i kept date and time) in which their agent agreed to let us leave. hopefully that will consitiute a verbal contract and they have to honour it, hopefully!

unholyangel

__TJ__ wrote: »

i know, but it was also discussed in another thread that i cant find. it cited a reason which we gave when we called and they accepted our cancellation. i have asked them to listen to the call ( i kept date and time) in which their agent agreed to let us leave. hopefully that will consitiute a verbal contract and they have to honour it, hopefully!

Cant help on the thread but a quick google turned up a link that may be worth reading:
http://www.guardian.co.uk/money/2012/oct/11/sky-price-hike-ditch-contract

Ofcom rules state that if a provider makes a change to a customer's contract of "material detriment" they should be free to switch without penalty.

Sky has confirmed it will allow customers to do so regardless. Its website states: "If you are a Sky Talk Line Rental customer affected by the change above, you have the option to cancel your Sky Talk subscription without charge."

System

The problem with that is. It's only the phone and you couldn't cancel it till December.

suky432

I had Sky package in 2008-2009 . i switched to Virgin.. Now happy with a preview box .. saving money now. I suddenly get a letter from Mackenzie hall chasing a outstanding balance of £150 .Saying "despite repeated requests" ? What i havent had any letters from Sky and its been 5years !!!.. I called Mackenie Hall and sky and they cannot send me a bill showing the amount i owe and what i paid as there system cant go back that far to print ? Yet they are able to chase? How can they do this ? why would i pay for something without a bill|? need advice please.. :mad:

halibut2209

Simply tell them the debt is denied and that they must refer it back to Sky, and that any further communication from them will be considered harrassment

suky432

Thanks but surely i can write to MH for signed contract for £1 actand ask for a bill ?

wealdroam

suky432 wrote: »

Thanks but surely i can write to MH for signed contract for £1 actand ask for a bill ?

Not sure I understand that.

Why would you want to ask MH for a bill?

And what is that £1 all about?

halibut2209

So you DO owe them the money then?

suky432

NO I dont its been over 5 years they cant show me a bill or contract.. thats crazy them chasing me with no paperwork to proof it to show me.. as is too far back to print off.. There was a sample letter i was trying to find that is asking them to provide me with the signed contact i signed and a bill for £1 and they have 12 days to provide it . I will write to MH .. so awaitting your reply please..:j