Dead Dell

Cooper18

Hi All,

I've come home to a sick pc tonight, and have done a few diagnostics on it with what little technology knowhow I have!:o) and have got an Error Code 2000-0142. I think is means my hard drive is dead. I only bought this thing in September last year so it's still under warranty.

Just before I go online and ask Dell support anything, can someone let me know what I should get out of this? Am I entitled to a replacement? Or just a repair? I'm pretty fortunate in that nothing has ever died like this on me before so I've no clue how all this works.

Thanks in advance.

Esqui

You will most likely get a repair. You can ask for a replacement, but the retailer will be quite within their rights to reject that and repair it.

wealdroam

Cooper18 wrote: »

...I've no clue how all this works.

Then it's time you found out.

Start by reading MSE's Consumer Rights guide, followed by their How to Complain document.

KD19

If it is the hard-drive, they will more than likely just replace the hard-drive.
If you have any important information on the hard-drive, worth asking them if they can try to access it and copy any data over.

Dave101t

dell are very good at repairs, you shouldnt have a problem.

Cooper18

Thanks everyone, very useful. Will give them a ring later.

There's nothing of value on the computer at all so if its lost, it's lost. I only use it to process photos, which are backed up on external drives, and I can reinstall all the software. That's what's so frustrating - this pc has never been connected to the Internet, has a minimum of software on it and is used infrequently - and it's bust. The pc right beside it is overloaded with all sorts of rubbish, subjected to a world full of bad stuff over the Internet, running antivirus stuff that makes it as slow as a snail but after 5 years the only problem with it is its slow!

The joys of computing I guess!!