Are Amazon misleading us?

Rickyt

We bought a tablet computer for our daughter at Christmas through Amazon. This item has now stopped working (not charging up). We asked Amazon to replace or mend the item but as we are outside their 14 day period, we were directed to the seller. The seller refuse to respond. Amazon refuse to get involved further as they claim they are not the retailer. However, we paid Amazon so surely they are under the Sale of Goods Act and are obliged to organise refund or repair. Can anyone help us here, please?

visidigi

You didn't buy from Amazon.

You bought from Amazon Marketplace.

You need to speak to the seller as instructed.

ColinFishwick

As said Amazon are just the 3rd party

http://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_sn_ret?nodeId=502480


How can I return something bought from a third-party seller?
Items purchased from Amazon.co.uk Marketplace sellers need to be returned directly to the seller and not to Amazon.co.uk. To ensure the safe return of the merchandise, items valued over GBP 50.00 should be returned to the Seller using a trackable delivery service. If the order is valued at GBP 100.00 or more, we recommend you insure your return for the value of the product and use a signature required delivery service.
If your item was Fulfilled by Amazon, Visit our Online Returns Centre to get a return mailing label and return mailing authorisation
If you receive an item that's different to what was described, or that's clearly in worse condition than indicated, please contact your seller to report the defect or damage within 14 days of receiving the order.
To learn more about returning items to a Marketplace Seller please see our Arranging Marketplace Returns and Refunds Help Page.

MrMash100

I didn't open my package until 16 days after delivery. Amazon and the seller are both telling me they won't replace now. What can I do? Is that £90 up the swanny?

Valli

MrMash100 wrote: »

I didn't open my package until 16 days after delivery. Amazon and the seller are both telling me they won't replace now. What can I do? Is that £90 up the swanny?

You need to start your own thread; you also need to read the sticky 'How best to post a query...'

We need to know what you bought and from whom and what the problem is.

wealdroam

MrMash100 wrote: »

I didn't open my package until 16 days after delivery. Amazon and the seller are both telling me they won't replace now. What can I do? Is that £90 up the swanny?

Why should they replace?
You haven't told us there is anything wrong with it, whatever 'it' is.

Anyway, as advised, you need to start your own thread.