Faulty Netbook

luckwudaveit

I have owned an HP netbook since purchase from Argos in July 2012. I have the receipt and registered it for a warranty.

During Dec it developed issues with starting up properly but I was always able to recover it through the startup screen. On 3rd Jan the issue got worse and I could no longer get it working. I phoned HP and they sent me a new hard drive and a USB stick with recovery files on. These took 2.5 weeks to arrive and then 3 hours to install. It worked fine until I turned it on the next morning and back to the same problem (Boot device missing, or something similar). I did the install again and it fixed it. Until the next morning when it wouldn't start again.

I phoned HP and they arranged a courier to collect it. They returned it after 1.5 weeks after upgrading the BIOS and fitting a new HDD cable. It worked fine on the day I got it back. Then the next evening, it wouldn't start normally and I was back in the startup screen to get it working. This occured again yesterday so I called HP this morning. They will not replace or refund the netbook, but will take it in for repair again.

How do I stand on this? I feel as though I have put a lot of time and effort in trying to resolve this so far, but am not getting anywhere. The annoying thing is, the machine has booted up today, but I have no trust in it staying OK.

I would ideally like a refund, but would be satisifed with a replacement machine.

CoolHotCold

HP can offer whatever they want.

They have no contract with you, your contract is with Argos and if you are unhappy with the service HP have given you, you need to contact Argos for them to deal with it.

luckwudaveit

Thanks, CoolHotCold. Would Argos be obliged to refund me (perhaps even through store vouchers) for a netbook that was sold working, but has developed faults after 6 months?

I should have said that I bought it on a credit card. Section 75...?

luckwudaveit

After the netbook being sent away for repair a 2nd time and returning in exactly the same condition, HP have now agreed to replace it with a higher spec machine. Success, even if it has taken 2 months.