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Orange mobile....

Hi,
Had a replacement phone delivered today (On orange) I had my contacts backed up on their free app. Tried to restore them and keep getting faults. Called orange, apparently although I can back up my contacts I can’t restore them. Contacts are backed up on the orange website. Any idea how to get them off the website and onto my phone without having to input them all one by one? There’s 1429 of the fricking things!!
Thanks!
Mimi
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