Paypal .. Anyone else had issues with them?

tibawo

I have less than a year to go on my IVA and have had my current case officer for about six months and to be honest find her very poor in comparison to my others.

I had an alteration made last September and asked for a copy of what was agreed I have still not got it despite numerous emails. I have also asked her to please email with queries as I can never get hold of her due to my hours of work and being able to make calls. This has never been a problem with other case officers. . I have asked two questions in the last fortnight about arrears which I have not got e.g. I have phone/ voicemail call today about this months payment but it is not due till 14th. Instead al I get is please call me on tel number xxxx to discuss.

I hear such good things about paypal and up to now they have been ok. I'm just wondering if other people have had problems with them?

tracytaxi

Think you might mean payplan?

tibawo

Yes but I dunno how to change title!!!

tracytaxi

I think you click on your own post and press edit

tibawo

Does not seem to let me!

cheesedoffwithdebt

Sorry but I am no fan of this bunch-I was on a DMP with them and after research on here, and other issues arising ( such as nasty unrelenting creditors) realised a DMP was not the solution. I didn't go to them for an IVA even though they were very persistent about me doing so- in theory they ought to work -their website is good, they are in good standing with creditors but if you try and speak to them about anything that's mildly difficult ( and I won't extend any sarcasm to what constitutes that word) they were lost.
Anyway, as this is an open forum and a free country etc my take is that their website is very good, their systems are good, but the staff are very random.
They obviously have a number of cases on the go at any one time but there is no real attention to detail I felt, they just want people off the phone quickly if you do call with a question.
Hopefully someone will come along and give more positive advice though about what you can actually do in this situation, I really don't know apart from probably writing and letting them know you'll take it further.

Anondebtadvisor

You could consider putting a compliant into PayPlan explaining the problems you are having and ask them to change your case handler?

tibawo

This is the question I put to my case officer and she still sent me the please ring me on!!!!
Had n email now fom a team leader after escalating so hopefully might get somewhere now.

Just annoying that in my last year and would have like it to not be a bumpy road!