Natwest app: cardless withdraws from cash machines

SnowTiger

Natwest have released an updated Android app today. The feature that allows customers to withdraw cash from cash machines without their card has been re-enabled.

Unfortunately or, perhaps, fortunately given the problems with it previously, it defaults to using my First Reserve account which is empty. IIRC it does that because I used the card for that account to initialise the app.

stclair

They must still be doing something with it as its the same with mine.

grumbler

SnowTiger wrote: »

Unfortunately or, perhaps, fortunately given the problems with it previously, it defaults to using my First Reserve account which is empty. IIRC it does that because I used the card for that account to initialise the app.

Have you tried clearing this app's data?

SnowTiger

grumbler wrote: »

Have you tried clearing this app's data?

Yes, I'm aware of that.

I have the app on my Android tablet and phone. On my tablet it defaults to my First Reserve account; I've updated it on my phone now and that defaults to my Current Account.

As I said, the card used to initialised the app determines which account cardless withdraws can be made from. It worked the same before it was withdrawn.

neuromancer

On reading this, I had a look in my iPhone app, and it has defaulted to my savings account, saying I can't use the feature on that account as there is no card associated with it. I can't have initialised the app with that account as, well, there's no card associated with it! I know for a fact that I did it with my current account, and I've already reinitialised the app more than once. Any other way to change this?

pmduk

I think you need to de-register for the service, then re-register from scratch.

EDIT

Just looked at the help pages. you need to delete the app then select update details when you re-register. This will allow you to nominate a different debit card.

rb10

Is it known what they have changed in the process? Given all the security issues last time they had this feature?

Have they actually made it more robust now?

pmduk

I doubt they'd tell you what has been changed for obvious security reasons. They obviously feel it's safer. After all, they end up recompensing any fraud victims.