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Morphy Richards II
HLK
Posts: 978 Forumite
MR really do deserve a pat on the back.
I bought a fancy coffee machine last year from Comet. One of the hotplates stopped working suddenly and, as I couldn't find my receipt, Comet weren't interested (not convinced they would've been interested even if I did have it).
So, I rang MR gave them the serial number / product code and started to explain - before I could finish I was asked for my post code and they offered to ship a new one FOC!
It came at the weekend and I'm delighted - their customer service department rang me a couple of days after my call and I told them that too! :T
I bought a fancy coffee machine last year from Comet. One of the hotplates stopped working suddenly and, as I couldn't find my receipt, Comet weren't interested (not convinced they would've been interested even if I did have it).
So, I rang MR gave them the serial number / product code and started to explain - before I could finish I was asked for my post code and they offered to ship a new one FOC!
It came at the weekend and I'm delighted - their customer service department rang me a couple of days after my call and I told them that too! :T
HLK
"Karma - it's a wonderful thing" - Just ask Earl!
"Karma - it's a wonderful thing" - Just ask Earl!
0
Comments
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Glad to see you got a good result. Shame on Comet although I have had problems beofre with them. Certainly think about MR next time I want an appliance.
No longer a user, goodbye folks. PLEASE delete my account. Thank you0
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