How do you rate your bank account's service?

Former_MSE_Debs Former MSE Posts: 890 Forumite
edited 4 February 2013 at 4:15PM in MoneySaving polls
Poll started 4 Feb 2013

We run this poll on big banks every six months, to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE, NOT RATE for your main bank current account over the LAST SIX MONTHS (please discount any service before that).

Did you vote? Why did you pick that option? Are you surprised at the results so far? Have your say below. To see the results from last time, click this


  • alanwsg
    alanwsg Forumite Posts: 737
    Part of the Furniture 500 Posts Name Dropper
    "Smile" not on list, will voting for "Co-op" do instead?
  • Old_Wrinkly
    Old_Wrinkly Forumite Posts: 5,182 Forumite
    alanwsg wrote: »
    "Smile" not on list, will voting for "Co-op" do instead?

    14th on the list (alphabetical order).
    Don't know if it was there originally.
  • Old_Wrinkly
    Old_Wrinkly Forumite Posts: 5,182 Forumite
    MSE_Debs wrote: »
    We run this poll on big banks ...

    So what constitutes a big bank, according to MSE? :D
    How many branches & customers does Metro Bank have? ;)
  • torbrex
    torbrex Posts: 71,340
    10,000 Posts Combo Breaker Rampant Recycler Hung up my suit!
    I am always in credit and never use my banks customer service, no option available in the poll :(
  • Meadows
    Meadows Forumite Posts: 4,530
    Mortgage-free Glee! Hung up my suit! Xmas Saver!
    Always in-credit – GREAT service in last 6 months (and the last 24+ years, not that I need to contact customer service ).
    Everything has its beauty but not everyone sees it.
  • stevemcol
    stevemcol Forumite Posts: 1,666 Forumite
    torbrex wrote: »
    I am always in credit and never use my banks customer service, no option available in the poll :(

    I would say that never having to contact customer service implies good customer service?
    Apparently I'm 10 years old on MSE. Happy birthday to me...etc
  • Flydrive
    Flydrive Forumite Posts: 18
    Tenth Anniversary 10 Posts Combo Breaker
    Always in credit - good or great service!
    Either people always in credit get great service or never need it? Survey should be for thoses who have had need to USE customer service over the last 6 months?
  • lemontart
    lemontart Forumite Posts: 6,037
    Part of the Furniture Combo Breaker
    been with nationwide for over 20 years and always had good service during good and bad times and staff always friendly in my local branch.

    My only gripe is that recently they like all others are going down the trying to sell line when you need to use the counter for anything.
    I am responsible me, myself and I alone I am not the keeper others thoughts and words.
  • VetAdam
    VetAdam Forumite Posts: 1 Newbie
    I'm always delving into my overdraft, but it's an interest free overdraft as its a student account so there are no charges or any urgency to clear the debt any time soon... Does this skew the results much?
  • Sue292
    Sue292 Forumite Posts: 16 Forumite
    I almost dont want to say this in case i jinx myself!!! I have been with Nat West for around 11 years.......Had great service when Im in credit......great service when I've hit financial trouble spots.....Have always felt like a valued customer whether I had money in the bank or need to borrow/extend overdraft. Very helpful. :)
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