Slow internet

hemophobic

Posting for my GF, her internet is really slow I made a thread before but I got a few things wrong.

The ISP is AOL, we bought a new router today it is this one http://www.argos.co.uk/static/Product/partNumber/9093575.htm

and I have plugged in new micro filters. I set it all up and ran a speed test wired into the router but it was still really slow (0.3 Mb/s down and up).
Downstream/upstream

SNR Margin 25.0/21.0 db
Line attenuation 47.5/25.0 db
Data rate 1248/448 kbps
Max rate 1152/1036 kbps
CRC 3/0


I'm not sure if it is a problem in the house or the line outside, is phoning the ISP the only thing she can do?

Guardsman

Was it fast before ?

Dave_C_2

You can eliminate the house wiring by doing a clean socket test, look here
If the problem persists on this then then it's a line fault.

Ensure that you have a filter in place between the socket and your router. Usually the router lead has small 4-pin RJ11 connectors at each end so the filter is needed for connectivity.

Dave

closed

https://forums.moneysavingexpert.com/discussion/4260705

hemophobic

closed wrote: »

https://forums.moneysavingexpert.com/discussion/4260705

I know that is my old thread but I wanted to make a new one since things have changed like the router and last time I thought the ISP was talktalk but it is acutally AOL. I'll have a read through it though.



The internet used to be a lot faster I'm not sure exactly when it went slow because I don't live here.

hemophobic

Dave_C wrote: »

You can eliminate the house wiring by doing a clean socket test, look here
If the problem persists on this then then it's a line fault.

Ensure that you have a filter in place between the socket and your router. Usually the router lead has small 4-pin RJ11 connectors at each end so the filter is needed for connectivity.

Dave

Yes I have a filter between the router and phone socket. If I do a clean socket test and it is still slow does that mean I need to contact ISP? And must it be left for 3 days?

Miroslav

Have you got the right router settings for AOL or have you set them for talk talk?

hemophobic

I've set them for AOL had to phone up to get them

bod1467

The high SNR is what is limiting the sync speed. 47.5dB attenuation should be good for 5meg on a standard ADSL connection. http://kitz.co.uk/adsl/max_speed_calc.php

Call up AOL and ask them to reset your SNR profile. (Standard for most providers is 6dB - AOL might use 9dB. Anything is better than 21+dB).

Miroslav

hemophobic wrote: »

I've set them for AOL had to phone up to get them

AOL gave me the wrong settings. Their CS is hopeless.

elektra

bod1467 wrote: »

The high SNR is what is limiting the sync speed. 47.5dB attenuation should be good for 5meg on a standard ADSL connection. http://kitz.co.uk/adsl/max_speed_calc.php

Call up AOL and ask them to reset your SNR profile. (Standard for most providers is 6dB - AOL might use 9dB. Anything is better than 21+dB).

Miroslav wrote: »

AOL gave me the wrong settings. Their CS is hopeless.

If you don't want to phone you can register on the talktalk forum (yes they deal with AOL customers too) to get your problem investigated/resolved.

http://www.talktalkmembers.com/forums/