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Royal Mail Compensation

Clara1966
Clara1966 Posts: 1 Newbie
in Consumer rights
I have had the misfortune to have posted an item using the recorded delivery service. This has gone missing and I have filled out the necessary forms and provided lots of evidence. This week I received a letter saying they were sorry to hear of my problem they have looked into it and yes they admit liability. Unfortunately they will not be offering compensation as my item is not covered under recorded delivery and so please accept a book of stamps to cover postage. Needless to say this is not good enough as I am out of pocket nearly 150 pounds. What can I do? Any ideas, as I am not letting this go?

Comments

  • KxMx
    KxMx Posts: 11,426 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    If you sent an item worth £150 then you sent at your own risk i'm afraid. Recorded only covers goods up to the value of £46.
    In addition it sounds like your item is excluded from compensation, some items are only covered when sent Special Delivery.
    Did you check t&c's before sending your item?
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Clara1966 wrote: »
    I have had the misfortune to have posted an item using the recorded delivery service. This has gone missing and I have filled out the necessary forms and provided lots of evidence. This week I received a letter saying they were sorry to hear of my problem they have looked into it and yes they admit liability. Unfortunately they will not be offering compensation as my item is not covered under recorded delivery and so please accept a book of stamps to cover postage. Needless to say this is not good enough as I am out of pocket nearly 150 pounds. What can I do? Any ideas, as I am not letting this go?

    In what way?
    RM have set complaint procedures which you are free to follow
    however they also offer services for items of value
    you chose not to use those services
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    So you posted something worth £150 using a service with £46 cover?

    Special high 5!
  • forgotmyname
    forgotmyname Posts: 33,025 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Clara1966 wrote: »
    Any ideas, as I am not letting this go?


    Sadly it looks like you may have to. You didnt send it using the correct service.

    What was the item? Was it also somethiing that they exclude from protection from standard and recorded delivery?
    Censorship Reigns Supreme in Troll City...

  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    What was the item?
    Did you pay for extra cover?
This discussion has been closed.
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